Review from Justin R.
Published:about 11 years ago
I called in the morning (around 9:30am) and told that we were in a bind due to the fact that I work at a residential roofing company, and one of our doors was stuck open and wouldn't budge. That poses a problem, as someone could slide in and unlock the doors and steal valuable items from our warehouse if we didn't get it fixed by the end of the day. The person on the phone told me it wouldn't be a problem, and they could probably have someone out the same day. They took my cell phone number and told me they'd be over as soon as possible. Around 2:00 or so, I got a call that someone would be over to take a look at it. The guys name was Tim Wagner, and he was extremely polite and showed me what the problem was - one of the tension cables had come loose and the rollers had come out on the opposite side. He said he could probably fix it on site. Phew! After about an hour of work, he had the door back on track, had installed new rollers, greased the door, and adjusted both the tension cables so the door now works better than it has in 10 years! For all the work he did, he only charged me $180, which was more than fair, in my opinion. There's no question I'll be calling Wagner for any future repairs or replacements, and I'd have no reservations recommending them to any of my roofing customers either. GREAT JOB!
Services Rendered: They repaired a large steel garage door on a commercial building that was stuck open (the door is about 25' wide by 20' tall, and is very heavy).