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I've used Raynor to replace door opener, routine maintenance, and most recently replace the torsion spring. Their technicians are always on time and do great work at very reasonable prices. They have and keep a 5 star rating for a reason, they're just great. Thx guys!
William was great. We learned a lot about using the opener system that was not in the manual (yes, I read the instructions) or ever shared by previous technicians. If we ever need help again will use Raynor and request William. Excellent service is so hard to get.
I purchased a garage door opener at Raynor and per their instructions tried everything to get it to work with no luck. William offered to help me over the phone today to hopefully save me a service call charge. He was patient and thankfully it works!! So relieved and grateful.
I have used Raynor at two different houses for garage door repairs and installation over the last two years and have been very pleased with their service. The technicians have been delightful to work with and always take extra time to explain the repairs and the different products available.
Am very pleased with the work done. New garage door openers and door seals were installed. Installer arrived on time and work was completed in the estimated length of time we'd been given. Looks and works great. Very positive experience throughout.
Have used this company twice at two different locations. Bought garage doors each time. Chris Vazquez (salesman) is very friendly, knowledgeable and respectful. Installers were hard workers and respectful as well. Would definitely recommend to others needing garage doors/openers. Did compare prices with other companies and found Reynor to be the most reasonable.
I'm extremely impressed from the online experience to the customer service setting up my appointment kiddos to the whole team everyone involved! The gentleman who repaired my garage was a gentleman & respectful & knowledgeable of all aspect of my issue! I would recommend 100% Not overpriced and was fast & efficient And my garage door is working wonderfully:) And going forward always will Raynor garage doors #1 in my go too! Thanks team! Kiddos
The experience with purchasing 2 garage doors from Raynor was exceptional. From bid process to installation, everything went seamlessly. Showed up when scheduled, very professional, and workmanship was great. Highly recommend them. Installers were wonderful.
Shane was our installer, he was very professional, polite, informative and did a excellent job installing the new doors. We have a older home and were worried how the new doors would look with our trim. Shane did a excellent job of installing the seals with very little change to our trim. The doors look great, because Shane did a very good job, it's nice to have a project work/look so well. You can tell Shane takes pride in his work.
I had a spring break on my door and called Raynor to repair. They originally installed the door and opener. It is still under warranty. The person who took my call refused to take the part number of the spring I needed. I tried to give it to him several times. He just kept saying we have every spring on our trucks. There are only 8 or 9 different types and we stock them all. The tech arrives and says he doesn't have the spring and charges me a $115 service call to tell me he needs to order a spring. I called the office and let them know what transpired and I wish they would have taken the part number from me. The person started gas lighting me saying it wouldn't have made a difference. I said I wanted to give them the part number originally and they refused to take it. The person said the part number doesn't mean anything. He really said that. I said you installed the door and should know what you installed if you refused to take the number I tried giving you. He said that wouldn't have mattered. What a bunch of BS. Nearly a month goes by and I receive a letter in the mail saying they didn't have my phone number and to call to schedule service. I called and they arrived and charged me another service call. I'm sure I'm not the only one who has dealt with this scenario from this company. Buyer Beware!
The techs were professional and quickly installed two garage door openers on our new home, programmed the remotes and keypad. Great service!
Company is a scam. My wife called, they didn't look at the key pad. Looked at motor instead using only a flashlight. Claimed the board was fried and that the whole thing needed to be replaced, even though it still worked. (lights came on, garage door opened, ect) quoted $1015.00 replacement, and had to act within 7 days or it would be more. Charged $110.00 for this "service". I called to complain twice, eventually was told I would only be charged $50.00 because they charged me for the wrong thing. The issue? a dead battery and a reset, that I did myself. I was told I would get a refund, shall see if that is true. This company saw my wife as a mark and tried to take advantage of her. Do not use this company. Services Rendered: Fix garage keypad.
We highly recommend Raynor Garage Doors of Kansas City. They have a wide selection of quality garage doors, excellent customer service and a very prompt install team. We are extremely happy with the garage door they installed on our home.
I called to get a quote to have the broken spring on my garage door repaired. The broken spring was replaced but it needed another part which they did not have. They told me they would call me back once they locate the part on the garage door operator. A few days went by and no one called. After repeated attempts I finally got a hold of someone and they told me the part is $5 but they would charge me another $100+ for installation. This is on top of the $200+ I already paid them. Just another greedy business. I called another garage door company, which I should have went with to begin with, and they replaced the part for $50 total. I will never do business with this shady company ever again.
Not perfect, but very satisfied. When the Raynor installers put-in our 2 doors a year or so ago we had issues within a week. They quickly sent Del out to investigate and he discovered several things that should have been done differently / better by the installers. He spent several hours re-adjusting and tweaking things so the doors would operate better. He was friendly, polite, & explained what (and why) he was making the changes. No charge. The doors have been getting noisy (have had them for a year) so we called Raynor this week and asked for Del. Again.. same results. He was friendly, polite, and explained what (and why) he was making certain adjustments. He even spent time helping me understand how things worked and what I could do to keep the door operating smoothly/quietly in the future. He replaced a few parts at no charge (under warranty). He charged me for some labor (since part of the problem was due to the fact that I hadn't been maintaining/greasing the hinges as much as i should for a new door). I don't expect everyone to get everything perfect the 1st time (i.e. installers should have done a better job). I do expect a company to fix any issues/problems and not make me 'fight' to get them resolved... which is what happened here. They fixed what needed to be fixed, and Del is the best garage door tech I've ever met.
They were on time, professional and provided helpful information Services Rendered: Garage door opener
The serviceman was prompt, polite and very helpful. The broken spring that was replaced was not near the quality of the new replacement. I have no doubt this one will last much longer! I would recommend Raynor. Services Rendered: Garage Door Spring Replacement
Called to get a bid on repairing my springs on my door. Left a message they told me they would call me back. They never did.
The installation went well. Had a few issues which were taken care of when pointed out. We had some custom work done on our doors so it took a little longer to get them then I'd like but it was worth the wait. the doors are light and are insulated. Services Rendered: Replaced our garage doors and garage door openers.
Great. They were professional on time and they finished the job in a timely manner. We are pleased with the result. Services Rendered: Garage door replacement.
great product and installation thus far. communication was a little less than ideal but we were trying to juggle their availability with our work schedule. Services Rendered: replaced overhead garage door opener
We were very happy with them. At first they put the wrong door in but they were very quick to replace them. Services Rendered: They replaced our garage doors.
Call 1. During the summer, my door came off the tracks. Raynor came out and fixed the door immediately. Service was great. Call 2. 3 months later, the door would not lift up all the way. Raynor came out and replaced the computer board in door opener. Call 3. 2 months later. The door would stop about a foot off from the floor. We waited a about week for Raynor to come out. The technician adjusted the opener but said that our opener was undersized and that we should consider getting a larger motor or replace our old wood door. I thought this was odd since we have had the opener for a couple years. Call 4. One of the springs just broke. I decided to call another company. It would seem that the springs were probably going bad and that might of been the problem at least based on my second opinion. check out this link [*** Link removed ***] It appears that Raynor has a good service record and maybe it was just bad luck for them. But it is concerning that I have to make another service call, when the problem could of been diagnosed before. Makes me wonder if my computer board was really bad. Services Rendered: This is a combination of several service calls in the past year. I've used Raynor for several years to repair my garage door. At my old house and my current home. They have been reliable and quick to come out.
Triumph through adversity! Over the course of this job we ran into a few "snags" but they made sure to make it right in the end! Although my experience was not quick and easy, they made sure to go the EXTRA MILES to see that the end results were nothing less than professional. I deal with contractors often and I would gladly recommend Raynor! Thank you Raynor Team!
Perfect! From the salesman to the installers, they were prompt, polite, competent and professional. Their price was the lowest for the same quality of garage door offered by others. I would highly recommend them! Services Rendered: New garage door
This is the second time we needed to use the services of Raynor over the last few years. We luckily have had the luck to have Del both times. He's excellent, prompt and does a great job. Both times I asked for a preliminary estimate (which many of the other repair shops tend to dance around while not provide much info). Just like last time the estimate was very competitive but again just like last time the final bill was a bit less than the estimate. I much appreciate that kind of presentation of realistic expectations of cost. Thanks again Del for the help!
My faith in service is "uplifted" when we called upon Raynor Garage Door to come fix our opener. The scheduler was very kind and accommodating, the service hours were 8-9am and my doorbell rang at exactly 8:00. He was done and gone in 30 minutes so I could get on with my day. Chuck knew right away what the problem was and got right to work. We will definitely call on them again when it's time to replace our doors and openers!
