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Reviews for Richardson Garage Doors, Inc
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82BBB: A+Angi: AIs this your business? Claim Here
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In this day and age I believe it is important to shop local and support small business.I have done business with Richardson's Garage ***** **** In the past few years, and have had no complaints. In early January I needed to purchase a keypad remote and a button remote for my Linear Garage Door Opener, and one keypad remote for my *********** Garage Door Opener, a so i went to their office to purchase these items.When I got home and reviewed the installation instructions and went online to ******* for further instructions I could not get the keypad to talk to the Linear opener. I tried several times over the course of a couple days. No luck. The *********** remote pared up, with no problem.I returned to their office to return the Linear Keypad and the Linear Button Remote, for the as I felt the keypad was defective and was immediately told that all electronics were not returnable and all sales were final. Defective or not and no offer to replace it. I was told my Linear Garage Door Opener was probably defective and that they would be happy to schedule a technician, for an additional fee for the service call. Nothing was said at the time of purchase that all sales were final, nothing noted on the sales receipt, and no visible sign was apparent regarding their return policy that I saw at the time of purchase. The sales person was not the friendless!I could have purchased these same on Amazon for half the price, but I wanted to shop local. Now I'm stuck with a non-functioning key pad.I could not and would not recommend this business to my friends, or anyone if they were in search of services of which they could provide. They are not capable of providing good quality ***************** in my view.No Stars! No Stars! No Stars! No Stars!"One Customer is your Best Customer"*********************** *********, **
It went extremely good Services Rendered: New garage door
Replacement of counter spring work was completed in less than an hour. Technician explained proper maintenance of new spring, door rollers and track Services Rendered: Replaced with a new/ different type of support/counter spring
Left message on Saturday (they are closed weekends of course). They called Monday morning and said what would likely need to be done. gave an estimate, and said they'd call back that afternoon to schedule a time for Tuesday. They called back early afternoon and arranged 4 hour window for repair (10AM - 2PM). Arrived at 11:30 AM Tuesday, completed work by 1:00.P Did additional inspection as part of the repairs and included the results on invoice. Work was done well, at the price quoted, with good communication and they did what they said they'd do throughout. No up-sell. Price was lower than friends that had similar work with other companies, and less costly than I expected. I'm glad to see some companies still know how to provide customer service! Services Rendered: Needed garage door repaired - broken internal spring, replaced torque tube and springs.
The technician who evaluated our broken door was very informative and gave us all the options for replacement. The Technician who came out to install our new door was quick and professional. Services Rendered: Replace a broken garage door.
Great experience!! For once a contractor that does what he said he would do... And for a 15 to 20 percent savings over any other contractor I contacted... This company is about the customer.... 100 percent satisfied.... Services Rendered: Double garage doors replacement
Our interactions with the office and the service guys from Richardson's were wonderful. The office staff we spoke to were efficient and knowledgeable. The service staff diagnosed and fixed the problems quickly and efficiently. They were polite, knowledgeable, easy to speak with, and answered all our questions. We will use Richardson's in the future and will recommend them to all our friends. Kudos for a job well done. Services Rendered: Replaced two garage door springs, serviced the automatic door opener, realigned the tracks, inspected the belts, adjusted the open and close limits.