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Very poor customer service! Poor installation. Unresponsive to customer requests. I do not recommend this company at all!
When shopping for a new garage door opener, I called a couple places and the price and service of Garage door systems was the best. The crew and Justin were very easy to work with and the install was done at a high level. Would highly recommend!
Garage Door Systems just finished our new garage door and we could not be happier. The door that was being replaced was on its last legs. We had called around to get some quotes and seriously 2 never returned my call, one had to be reminded days later and then when I called ..I got Justin the Owner at 7 o clock in the morning! He said he would be here by 830 that same day. The door we chose could not have been the easiest and the men that installed it knew what to do and how to do it. I forgot to ask their names but if you read this-Great Job! Not like other companies- Garage Door Systems wants your business and went the extra distance to make sure they got it just by being stand up professionals in a tough market. From start to finish- it's been such a good experience! Thank you!
We had a cable snap and prevent us from opening the door on a Friday night. On Saturday morning, they arrived and replaced the cable with ease. We were so impressed and happy with their promptness and service! Would recommend them to anyone needing work done!
I was having issues with the unit on my garage door and I called in the morning and Bill came out 3 hours later and my garage door was working in no time. He even reset all my openers and door codes for me. I'm usually not the type to write reviews but was truly impressed and wanted to share my experience.
Called in the morning when my garage door wouldn't open all the way. They called me back within a couple hours and had a crew out to fix it in about an hour! In a covid world where it seems like everything is back ordered and there's a waitlist for whatever you need, I forgot what it was like to have something taken care of so quickly. I don't have experiences with any other garage door companies and now I never will. Well done gentlemen!
I would highly recommend them. We had this company put in a garage door a few years ago. At the time we were told our motor was good and we didn't need to replace it. I liked that the owner didn't try to sell us something we didn't need at the time. But, like most things that are 20 years old, the motor broke down yesterday. I called this morning to see when they would be able to come and take a look at it . The owner told me he would stop by today. After looking at the motor he gave me two options, fix it or get a new one. I chose to get a new one. The owner told me they could get a new motor installed today and as promised his team came out and installed it this afternoon. This will be the only garage door company I will ever recommend. They have great customer service and they have delivered on their word both times we have used them.
They did a great job at keeping us in the loop with where things stood. There were delays due to COVID-19 and factory shutdown, but I knew exactly what was going on thanks to phone calls from the owner. Installers who came out were on time and easy to talk with. Our new doors look great and we highly recommend Garage Door Systems!
Can't speak to the quality of the work because it never got done. Made an appt a week in advance, took a half day off work, no one showed or called. After I made a few calls, the owner angrily insisted I shouldn't have expected anyone the Friday before a holiday. He told me I could rebook through the receptionist after telling me he hadn't known the receptionist made the 1st appt. I ended up ordering a garage door opener through Home Depot and using their assigned installer. Great, prompt service and saved me $100 off of this quote. Services Rendered: new garage door opener
It turns out my garage ceiling is too low for a standard installation. Fortunately, they had the necessary adapter bracket that would allow installation on a side wall. Only a few hours after I agreed to the work, it was done, even with the complication. Services Rendered: Install garage door opener that I had already bought.
do not deal with the bill klocke!! yells disrespectful on phone with a simple question! husband arranged for new garage opener.requested a certain model #. young installer arrived almost done with different #. called office 3 times before a call back. asked if mistake made with model#, he started yelling at me on phone for over 5 minutes. would not let me get 1 word in. apparently does not need the business as he threatened me with removal. before could speak with husband re the model. office said yes they had it. could not even have a conversation about it. ended up deciding to remove it. went with lacrosse glass who carries same line. never never never do business with this crazy man!
Opener stopped working on a Sunday night - I called that evening and got a person - they had someone out the next morning at 8:30 am looking at it. First they tried to fix it - but after a bit they decided a logic board was fried. They asked me if I wanted them to replace it and told me the cost. They scheduled the replacement for that afternoon. Someone came out that afternoon - showed up early. They had the new unit installed in less than an hour. Services Rendered: replace garage door opener