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Quick great service, Matt came out to replace our garage door torsion springs, turns out mine just needed to be tightened. He adjusted same in a very timely and efficient manner and gave me some very good info re: same. Highly recommend and appreciate the service, will tell a friend :-)
I am basing my review in regard to the customer service I received from Barb over the phone. I called asking about estimates and she immediately says "well i can't do an estimate over the phone!" Which then I explained I was looking for an in person estimate and wanted more details. She went off explaining very crude with her replies and because of her rude demeanor I cut the conversation short, said thank you and hung up. I thought how rude she was and how I would never give someone like that my business. About 10 minutes later she called me back saying that they do offer in person estimates at that point I explained to her how rude she was and I not give her any of my business. I was definitely heated because she was extremely demeaning on the first call but did apologize for it. At the end of the day it's all about the first impression and how you treat people, I hope Barb learned from the experience and does a better job with customer service. I ended up giving my business to another company who did stellar work with great customer service.
Family Owned Business! Very Professional and Extreme Quality of work, would recommend to anyone. Had a broken 2 car garage door (of a 3 car garage). They went above and beyond to get me a photo from the supplier when I was worried about HOA and matching the door. The price was sooo reasonable I decided to replace the smaller door and add a motor to it!! Don't mix them up with a company with a similar name that wanted double the price for one door. Remember "All Access Garage Door CO NV!!
I've had 2 encounters with this company & their staff. I rent my home so the rental company uses this company for garage doors. It was over the weekend & when I got home I heard a big, loud noise after putting down my garage door & walking into the house. I turned around to look & saw that the big spring that controls lifting up the garage door & putting it down broke. I put in a maintenance request for this problem with the rental company & was stressing out because I couldn't lift the door, it was way too heavy so therefor my car was stuck inside my garage. I was shocked when I got a phone call from All Access Garage on Sunday. Barbra had called me & left me a message about scheduling a day & time to come out. I was shocked that they were opened on a Sunday....so I thought. I called Barbra back & she answered right away and we set up an appointment for the following day (Monday). Come to find out the business was closed but I swear Barbara must work 24/7....LOL I got a call from Travis apx. 20 minutes before he was arriving to make sure I was home & to let me know he was on his way. He was very nice & professional. He saw the problem right away & had it switched out within 20 minutes. He mentioned how the chain on the opener was lose & would eventually need to be replaced. He said he would mention it in his report. The door was back to normal after he left. He didn't leave a mess & was friendly. Well maybe apx. 2 mths later I started to have trouble with my garage door when trying to close it. It would just stop & not close all the way. At first I thought maybe it was my remote & used the other one to reopen it & close it again and it shut. This happened about 3 times over 2 wks & I knew that there must be something wrong & figured it probably had to do with the chain since Travis mentioned it was going when he was there to replace the spring. I put in a maintenance request with the rental company and later that day Barbra called me (I missed her call) & she left me a message saying if I was available for someone to come out that morning around 10a-11a. I meant to call her back when I got home but I forgot. I ended up calling her back around 8pm thinking I would just leave a message but to my surprise she answered the phone!! See, I swear she works 24/7. We set up an appointment for the next day (today) for someone to come around 1p-2p and that I would get a call prior to them coming. Well lucky me that I happened to be messing around on my cell phone & saw a call coming in from All Access Garage (I never leave my ringer on) so I answered it and it was Matt. He told me who he was & where he was calling from & asked me if he could come by and I asked "when?" he said "in about 20 minutes?" This was @ 10:17am so I was like sure! I then went to remove my car from the garage so Matt could have easy access to the garage door. He arrived in a brand new company truck that has their name on the side so no questions asked on who he was. I told him how the spring was replaced awhile ago & it was mentioned to me that the chain was lose and I told him what was going on. He could tell by looking up at it that it was the chain. He asked me if I minded switching places with his vehicle so he could have everything right there to help him switch the garage door out (backed up into my driveway) & I was like sure! Anything to make the process easier for him. He told me that the new garage door has the My Q app inside of it which was AWESOME because I have the My Q device that is plugged into my wall & the box device on the garage door & that was a PIA to connect to my wifi. If you haven't heard of MyQ its an app that you download on your smart phone that you can use to open & close your garage door with your cell phone. I have a device built into my BMW where I can connect it to open & close the garage door which the last time I had to do was another PIA job and asked him if he could connect the two and he asked what year my car was (2013) and he said he thinks he can because it works with 2013 cars and newer. I also asked him if he could program the hand remotes I had and he said yes! Oh how excited I was!! That saved me time & the stress of connecting everything to the garage door. I left him in the garage to do his job and when he was done he called out to me. I went out & checked things out and they looked good. We switched vehicle places again & he was able to connect my car to the garage door so I can open & close it from the car. He tried to connect an older remote but it was too old. He left me with a guide that came with the garage door for reference and told me which remotes were set up. He had me open & close the door with the wall remote to make sure it was working, which it was. :-) I don't remember exactly how long he was here for but it didn't seem very long. I highly recommend this company for all your garage door needs!! Thank you Barbra, Travis & Matt!!
They did great there in an out really quickly. Services Rendered: New garage door spring installed
A cable broke on our "vintage" Stanley garage door opener, making it unusable. Matt made a trip to Lowe's to get the proper replacement parts to make the repair. Now the door operates beautifully! Many thanks to Matt for going out of his way to find the parts--thus avoiding need to install a brand new, costly garage door opener. P.S. This is the second successful garage door repair by All Access. In 2009, Jason replaced the spring, which still works fine. We can HIGHLY recommend All Access Garage Door.
On time, same day, knowledgeable, professional. Matt was really good, most knowledgeable person in trade in a long time. Reasonably priced. The best
Jason was so quick fixing our garage door that was derailed and no more squeaky sound. Highly recommended!
I purchased my new home and was in dire need of a new garage door and motor. After contacting All Access Garage Doors, they provided me with a better quote than any other company in town. They gave me all possible options for doors and motors and made sure that I was getting exactly what I wanted. Jason was professional and kind and was able to install my door and motor in just a couple of hours. I will never waste my time with anyone else, I am an All Access customer for life!
Fantastic! Garage got stuck on something and the whole thing nearly combusted! The wheels came out of the roller insert and it was just dangling there. Travis came out and put it back together within minutes. Excellent price, too! Highly recommend. In my opinion, this is the best garage company in town!
Barbara who answered the phone was direct and to the point but honest with me about my garage door opener so I went and purchased one at Lowe's and the guy there told me the same thing she did. I bought a Chainmaster. Travis came out to install it and noticed I had a buckle in my door. Braced it up the garage door works great and he was so courteous. Service was excellent.
The whole process from start to finish was like a well-oiled machine. I called Barbara and explained what I needed and she was great. So friendly and eager to address all my questions and concerns. She sent Travis out to provide an estimate and he was also kind, patient and willing to answer all my questions. I had quotes from three other companies but Travis was the most professional and sincere. I set up an appointment with Barbara and within a few days Travis arrived to install my new door and remote system. He did an amazing job. He took away all the old materials and left the garage area spotless. All Access will always have my business and can rely on my recommendation to all my family, friends and neighbors. Thanks again for such superior service!! Services Rendered: Needed a completely new garage door system
I called mid-afternoon on a Friday. They were able to schedule me for early Saturday morning, which was great. Matt called when he was on his way, and was on time. 20 minutes later our garage door was repaired and working again. Very efficient and knowledgeable. Services Rendered: Replace a broken spring on a garage door
Great. Matt put door back on track after broomstick fell behind rail during closing. Suggested I replace springs, since they appeared to be originals and dated. I did not receive any "hardsell" to replace springs, but decided to replace springs anyway. Had AllAccess before, and will continue to use them. Services Rendered: Replaced garage door springs
Excellent experience. Services Rendered: Replaced springs.
Quick, professional, fair price. Services Rendered: Replace garage door spring
Matt explained what to expect from new door and what not to expect. Installation was made in a timely manner as communication provided was excellent. Door exceeded our expectations and would recommend All-Access to anyone needing professional installation or repair. Matt’s explanation of new door components and how to maintain working parts was much appreciated. Services Rendered: New insulated garage door installed along with new railing, spring, side weather strips.
We knew the line for the automatic door opener had snapped. The service rep not only redid the "bar" above the garage door, but also hung a new line, and even included a handle at the end of it. Friendly, efficient, professional. Services Rendered: Our garage door wouldn't open early on a Sunday morning
I chose this company through Angie's List because they were highly rated. I sent a request for information in the evening. I received an email that same night from them stating that they would call me in the morning. I received a call the next day at about 8:00 a.m. A gentleman from the company coordinated with my tenant to do a service call the same afternoon. I received a call at around 2:00 p.m. from the service provider. He was able to replace the hinge and do the repair for $75.00. I expected the bill to be over $100, and I expected that he would not be able to do the repair that same day. On both cases I was very pleasantly surprised. I would definitely recommend this company; and i will use them again when needed. Services Rendered: Garaage door had broken hinge
I have used All Access Garage Door several times before. Barbara is a pleasure to deal with on the phone. She even keeps a record of the make and year of your garage door opener. Jason arrived on time. He is very polite, friendly, and knowledgeable. He was able to solve our problem quickly. He even took the time to lubricate the garage door. He is really a gentleman. I highly recommend All Access Garage Door. Services Rendered: Syncing garage door with Homelink in car.
