Review from Jacquie T.
Published:about 1 year ago
Well, I called today and spoke to Joe. I was calling to get information and request a consultation for getting a replacement main entry door for a triplex building. I stated that I was interested to get all the numbers and information for a garage door as well, but the priority was, the main entry door.
That is when Joe told me they don't do residential entry doors. I responded that I was looking at a magazine advertisement that states and shows pictures that they do entry doors. Joe, didn't have a smooth response and danced around with some word salad that they only do high end with a garage door.
Okay, I can see high-end in the magazine pics. I know I am not calling a big box store. I called knowing it was going to be expensive, but also hoping I could justify the price with the words of 'get what you pay for.' But Joe clearly didn't even want to know anything about my needs for a replacement door and associated possible costs to allow me to make my own decisions. He simply made a snap judgement; wrote me off with a lie.
I have money to manage and make decisions with. It was very much a let down and disappointing to be lied to by Joe; right there on the phone when ATotalDoor.com website states and shows that they do residential doors. I keep an apartment in my building along with two other nice Airbnb apartments that I manage in the Truman Historic District. I only stay there part time as I have another home in the country where I spend most of my time, when I'm not traveling and flying my family's private aircraft. I called A Total Door because I wanted something better than big box store and knew the price was going to be more.
Not sure if Joe's quick judgement of whether I was a worthy customer or not, reflects the entire company and management of A Total Door. Nevertheless, he is representing A Total Door, and I'll clearly go out of my way to call both Joe and A Total Door company out as: false advertisers, liars, misrepresentative, judgmental, snobs, bigots and equal opportunity racist.
Myself and most hard working, quality minded and kind people want nothing to do with such shallow minded people and businesses.
I get it if you choose to do business with this company, because the product pics are awesome. Hopefully your home or business will be fabulous when the job is done. Just be aware that A Total Door it is all about the getting the easy money from low hanging fruit.