Anonymous Review
Published:about 2 years ago
I had a torsion spring break on one of my garage doors and issues on my other two garage doors losing their level so the door scraped and got stuck on the way up. I called Hall Services and Roger was able to get a service person, Joe, out to the house within a couple hours mid afternoon. Joe showed up and was extremely professional, courteous and above all, knowledgeable. Also, he seemed like an all around nice young man.
The garage door openers are 16 years old and I never had an issue until recently. Funny how all three went out about the same time. Joe got them all working in no time, except the one with the broken torsion spring. It was flashing a code for a broken logic board. He wanted to consult with his manager because it was something he'd never run across and wanted to confirm his diagnosis. Roger called me first thing the next day, explained in detail what he thought the issue was but without troubleshooting properly, could not confirm it was the logic board. He gave me a couple options but thought that "Lets do the least first and work our way up to maybe having to replace the opener". Being a retired radar tech, I know troubleshooting and how to deal with issues. I appreciated his work ethic very much. He didn't push getting a new opener, but wanted to replace the logic board, first. If that solved to problem, done deal and move on. If not, he wanted to see if the new logic board would produce a new code, and move on from there.
Joe came by the next morning with all the components listed on the spec sheet what were designated to be replaced and he did one at a time. Unfortunately, none of the steps worked to fix the issue and I decided the last course of action was to replace the unit, which Joe did. He then replaced the outside box to open the doors and programmed all three doors to the new unit. I cannot recommend this company of the people working and running this company enough!!