Anonymous Review
Published:over 1 year ago
Our garage door opener, which I believe was originally installed when the house was built in the 1970s, finally failed completely on a Sunday night. I secured the door, which was stuck partially open, in the closed position and called Wayne Dalton the next morning. The service dispatcher asked me to take a few measurements and then sent two techs named Joe and Destry out to our location, which is 30+ miles from their base of operations.
These guys arrived, examined the system, and they validated my own mechanical inspection (I'm a journeyman millwright), and informed us that our existing unit was beyond repair.
The techs had brought along an operator (what they call the mechanism which operates the opening and closing functions of the door) sized to our door, based upon the measurements which the service dispatcher had asked me to provide.
The door works like new, and the techs were as polite and professional as could be.
Wayne Dalton is the best of these tech services I've ever seen. I've been involved with roll-up door manufacturers and their installation and maintenance contractors for about 50 years, and these guys were the best all-around that I've ever personally seen.
We will definitely have them out again when needs be.