Reviews for Overhead Door Company of Lexington, Inc.
Rating
89Google: 4.5 ⭐BBB: A+BBB AccreditedYelp: 2 ⭐Angi: AIs this your business? Claim Here
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Featured Reviews
Review from Lynn F.
Published:about 1 year ago
Angi5I needed a repair on an emergency basis on a Sunday since my door was stuck closed with the car inside. Billy B. was the technician sent to carry out my repair. He found the problem immediately upon visual inspection and repaired the door quickly. Billy is a shining example of excellent customer service. The repair was definitely worth the reasonable price - especially for an emergency call. Services Rendered: Billy B. changed the large spring at the top of my Overhead Door which had broken causing the cable to unwind and rewound the cable.
Anonymous Review
Published:about 1 year ago
Google5Our technician was Dayle, and he was very thorough and professional. He took the time to explain, in detail, all aspects of how our garage door was functioning and the repairs that needed to be made. We were very pleased with the service experience.
Anonymous Review
Published:about 1 year ago
Google5Shawn did a great job on my door. He arrived ONTIME! The door was installed quickly. And he CLEANED UP!!!! Great service. Easy to schedule. True professional. This is my second door from this company and I will use them again in the future.
Anonymous Review
Published:about 1 year ago
Google5Very pleased with recent assistance with broken door lift mount. Richard Toney (technician) sold me the appropriate repair parts and instructions to complete the repair myself. The assistance was appreciated and very professional.
Anonymous Review
Published:about 1 year ago
Google5Came very quickly and put in two brand new openers in less than two hours. Much smoother and quieter than our old one. Dayle did a great job explaining and installing and calibrating. Highly recommend them
Anonymous Review
Published:about 1 year ago
Google5I had called overhead door to get a gate opener repaired. They did not install nor do they sell this brand but they were very timely in getting me an appointment to get it looked at. Bill Combs called the morning of the appointment and advised he was on his way. Bill arrived and made quick work of finding the issue and making necessary adjustments. Great service and friendly. Will not hesitate to call for garage door or gate service in the future. Thanks for taking care of us.
Anonymous Review
Published:about 1 year ago
Google5Dayle W. Kept us informed on when he would arrive. Explained everything that needed to be done and our springs were replaced and the door was working in record time. He was very professional and friendly. I would definitely recommend Overhead Door to friends and family and will continue to use them on our property and our rental properties.
Anonymous Review
Published:about 1 year ago
Google5Dayle W. of Overhead Door of Lexington did an outstanding job replacing our garage door motor and springs in a quick and efficient manner. Dayle went out of his way to help us connect our vehicles and learn about the new system vs the old. He was honest and thorough with his quote and provided excellent customer service. I highly recommend and when you call, ask for Dayle W!!
Anonymous Review
Published:over 1 year ago
Google5I had to make an emergency call to Overhead Door of Lexington 2 days after Christmas.. their excellent technician, Shawn G was at my house in less than an hour. fixed my immediate problem, plus replaced my rubber gasket and added an additional stabilizer bar for added support. The door works like new, now! Even with the emergency call added price, I got a great repair job at a very fair price.. and a very likable and professional technician in the process! I cannot recommend Over Door of Lexington highly enough! Don't bother calling anyone else, but these folks!
Review from J J.
Published:over 1 year ago
Angi5Dale Welch did the work on three garage doors for me on 8/25/23. Keeping in mind that the temps hit a high of 93 degrees, he STILL knocked out all three doors in about an hour. This wasn't just an install, either. He installed two on the upper level, then took one of the old units at my request and installed it in the lower level garage. He took the time after to walk me through the app and connected the bluetooth to my phone Overall just a friendly competent guy, he's the exact type of person you want showing up to do a job! Services Rendered: Door opener head unit replacement on multiple doors.
Review from Deboria G
Published:over 1 year ago
BBB5Deboria Gore Our garage door was repaired today, 07/26/2023. Dayle, the technician, was very professional and knowledgeable. He explained a few things about the workings of the door and pointed out a couple things that could have been done better on the initial installation. Very satisfied with the repair and would definitely request him if there are any other garage door repairs. Super technician and great job.
Review from Hunter M.
Published:almost 2 years ago
Angi5Dayle W. Was the technician that showed up to my house within an hour of me calling overhead door. My garage was off the track and looked toasted. Within 45 min. He had it fixed and ready to go, very professional, very fast, explained everything, highly recommend if you have garage troubles to request him by name. Awesome experience. Services Rendered: My garage door jumped off the tracks
Review from Will J.
Published:about 2 years ago
Angi5Mr. Billy and Angel came out to install my garage door this morning. They were very courteous, professional and got the job done in a timely fashion. Thank you for both of you guys service. Overhead needs more people/installers like Billy and Angel. Thanks again to both of you and Overhead. Services Rendered: Install garage doors
Review from Dick B.
Published:about 2 years ago
Angi5Justin Taylor and Mike McGee did an ecellent job installing my new security gates. They were very patient with me while explaining everything. They were were thorough, effiient, and cleaned up the area when finished. I would definitely recommend Justin and Mike to anyone. Job well done guys!! Services Rendered: Justin and Mike installed new security gates t my home
Review from Bj D.
Published:over 2 years ago
Yelp1Garage door needed new spring. Technician came on time and completed work within 1/2 hour, then charged me $380.55 and did not provide me with a bill. I agree with another reviewer that this company's employees do appear to sock it to elderly people - women in particular. I called them for the repair because I had dealt with them 3 times before, once here and twice in 2 other states, and was impressed with their response time, work and cost. I will get another company next time.
Review from Joe B.
Published:over 2 years ago
Yelp5I had a garage door with came off the track and I was called by a friend who saw it partially open in the middle of the night so I called early the next morning and had gone out into the garage and saw that the track of the garage door was off and I called them and they came right out and put the track back on, and lubricated every hinge in every one of the doors and it work like clockwork. It's nearly silent now when it was noisy before and all of the doors seem to work beautifully. I'll see them every year for continuing service.
Review from Angela M.
Published:almost 3 years ago
Yelp1This company should be ashamed of ripping off elderly women. They came out for 15 minutes and probably flipped a switch, then charged my mother $229. Shame on you.
Review from Jim W.
Published:almost 4 years ago
Yelp5Tuesday 4/13/2021: I contacted Overhead Doors of Lexington, KY because one of our rental homes garage was not working. I looked at the garage and it appeared that the spring was broken. I made an appointment with OD of Lexington to come and look at the garage the next day, Wednesday. The OD of Lexington advised it would cost about $190 to replace a spring. Wednesday 4/14/2021: I contacted OD of Lexington early in the AM and was advised they would text/call when they were in route to look at my garage. They contacted me around 0830, saying they would arrive between 1-3pm and would contact me when they were on their way. They contacted me and showed up at 230pm (within their window) to fix the garage door. The work they did: They replaced the garage door spring and made sure the door was in good working condition. Cost for new parts and service: (new spring, labor) $180.00 I paid over the phone. Convenient! Well, worth the money. Thank you Overhead Doors of Lexington! Great job. Jim W
Review from Kayley V.
Published:about 4 years ago
Yelp4Eddie was great! He showed up early and worked quickly to help install our new garage door. Eddie was knowledgeable, explained the process and overall very helpful with a semi complicated install. I would recommend working with Eddie again.
Review from Jeff K.
Published:over 4 years ago
Angi5Outstanding job. Work was completed in about 2-3 hours. Matt and Eddie the technicians do extremely good work, and are very professional and polite. I would highly recommend them to neighbors and other friends needing garage door replacement. They made our garage look new from the exterior! Services Rendered: Two new garage doors and track.
Review from Terry M.
Published:over 4 years ago
Yelp1Call this company this morning to inquire about the purchase of safety sensors. They advised me they have them in stock but would not sell them to me because they were not open to the public due to the pandemic. Said they would gladly come out for a service call to inspect and install them if needed. Or that I could go online and purchase them. I went on their website and no where do I find the ability to purchase anything online. If customer service is what you're looking for you've come to the wrong place, I would not recommend using this company at all during a pandemic or otherwise.
Review from Tristan F.
Published:over 4 years ago
Angi5They came out with prompt service and they did a great job. Services Rendered: They did a garage door repair.
Review from Michael P.
Published:over 4 years ago
Yelp2I was given a 3 hour window to have some work done on my garage door, the technician called my cell phone 1 hour and 20 min. past the window and said he was on the way---I said forget it. I hate when service companies waste my time, I reschedule my day around their "time windows" and 75% of the time they are later or don't show at all. If so many service appointments weren't crammed into 1 day for greed's sake, maybe these company's would be on time.
Review from Julie W.
Published:over 6 years ago
Yelp1I called because my door sometimes (rarely)opens for no reason. The moment that the guy got here all he did was try to sell me a new door and motor. My motor is fine just has gotten on another frequency. Basically got no service at all but just a $104.00 service call that wouldn't be applied to the new $400.00 motor. The door has had a dent in it since we bought the house 15 years ago and all the guy focused on was selling me a new door. Really disappointed "service".
Review from Donald C.
Published:over 6 years ago
Angi5Work was completed quickly and well. No problems since. Services Rendered: Replacement of spring system enabling the door to open
Review from Sundra H.
Published:almost 7 years ago
Yelp1Even though they installed my opener , when I called 5 years later they would not even return my calls. They did not call the day I left 3 messages nor the next business day .
Review from NICK M.
Published:almost 7 years ago
Angi5They came the same day. They did other adjustments during the visit that came with the service, such as tightening the chain, checking the condition on the garage door motor and opener, etc. which was very nice. Services Rendered: They fixed a broken spring so that my garage door would open.
Review from David J.
Published:almost 7 years ago
Angi5I could not ask for better service or price. Services Rendered: Replace the garage door.
Review from Emma R.
Published:about 7 years ago
Yelp5I received immediate service from Overhead. They were familiar with my home, since they were the company who installed garage opener at time my house was built. Although, I wasn't physically in area at time of service call, they managed to arrange for service and completed all without any other issues.