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Exceptional quality and professionalism on all fronts! We had a small project window in our garage. We had called many other companies and were never called back due to this being a "smaller" job. Pella called us back and sent Fred out to measure and give us all the available options. He arrived at the appointed time and had no issues staying a few minutes later to answer all our questions. We then had Tommy and his crew perform our installation. Ask for Tommy! His crew knocked out our job quickly, professionally, CLEANLY and did everything imaginable to make sure we were happy before the job was complete. Tommy and crew get a 11 out of 10!! We're very happy we made the call to Pella, and that we received such good care in all our services.
Tommy and his team, who installed my new Pella kitchen door, did a fantastic job. Tommy was thorough from start to finish, made sure there were no flaws, and also made sure I was happy with the entire job itself. I'm very happy with my new door.
Great experience with Pella. From Fred the salesman to Tommy, the installer. Great, hard working crew. Fred gives confidence in the product and Tommy went above and beyond installing, and even fixed some construction errors discovered by the builder. Efficient and clean!!! Would recommend highly!!
My new Pella window was installed today (as scheduled). It was a tremendous pleasure to work with all the Pella reps 'start to finish'.. The sales rep (Jonna) was very knowledgeable of the Pella products and material, the scheduling team kept me updated as the install date drew near, and the install team (Tommy and his 3-man crew) did a great job. Tommy and his crew completed the installation in a timely and professional manner and left my house and yard cleaned. Thank you for a service.
We purchased Pella windows twenty-five years ago when we built our home, and recently we discovered nine of our 31 windows had failed or were failing. We wanted to match the new replacement windows with our existing ones, and Pella was the only company that had the beauty and look that we wanted still after all these years. We visited the Louisville branch store and were pleased with the look, durability and feel of their double-hung windows. We called and initiated the purchase of nine new windows. I cannot with all honesty say that our experience with Pella was without bumps in the road. It started out very well. Our upfront meetings went smoothly. We were pleased with our salesman and the initial pre-installer that came out to examine our windows. They were courteous, accommodating and professional. They both told us that our old windows would be easy to remove with no damage or removal of our existing jams or trim necessary. We were happy and excited to get our new windows. Unfortunately for us, Pella tried out a new installer. This installer was inexperienced, never removed an existing Pella window before and did not appear to have competent methods of installing new windows either. They were not respectful of our home, could not communicate well with us due to a language barrier, and irreparably damaged our existing finished wood jams. Pella left the installer with us with no supervision and very little direction. When things weren't going well and there were problems, we had no one to address it with on site. We ultimately had to halt the install halfway through and request a more experienced installer. We received no follow up. We waited for over a week until I had to initiate communication. I am not satisfied with the operations/management team at Pella during this stage in the process and the runaround that ensued, and I am still waiting on ordered window trim and missing grills, however I am sitting here now with an end result that I am completely satisfied with. I am giving a review of five stars for a couple reasons. The first, but not main reason, is that I love my windows. They are beautiful and complement my home. The second and main reason that I am satisfied with my Pella windows can be named, and that name is Tommy Masticola. Pella management finally came through and brought in their "best installer" from Lexington, Kentucky to rectify problems and complete the job. Tommy showed up at my door and within minutes, I could tell that he was my guy. Professional, RESPECTFUL, experienced, personable, efficient, reassuring and HONEST with loads of integrity AND a great crew! The knots in my stomach subsided. I relaxed and let Tommy do his thing. Perfect....really just excellent work. If there was a problem, he explained everything. He was upfront and told me there was too much to be done in one day. He came back on a Saturday, his day off, just to make sure I was pleased and the job was done right to my satisfaction. What started out great and quickly turned to a disaster, ended up with a pleased customer. If you have Pella replace your windows, make sure you ask for Tommy Masticola as your installer. You will be more than pleased. This one's for you, Tommy! Thanks for a job well done.
We are very satisfied with Pella. The windows are of good quality and we are very happy with the customer service from start to finish. A big thank you to Jonna who was so helpful and precise in her explanation of our purchase and to Tommy for our installation and clean up.
I can't say enough good things about how our hail damaged center-piece window replacement was handled. Beginning with retail sales representative Fred Seigelman's first visit to our home and ending with Pella certified installer Tommy Masticola finishing up the project, we were very pleased with how our new window turned out. Tommy, his son Dillon, and the rest of the installation crew were on-time, professional, and courteous. They didn't damage anything or make a mess in our house or on our roof. I highly recommend them.
I highly recommend Pella Windows and Doors for all of your window and door needs. They were very professional from the very beginning when Jonna Karner Retail Sale Representative came to my house and discussed the entire process. She knew exactly what would be the perfect fit for our home when I told her what my dream door was. Tommy and his son went above and beyond installing the door and entire process from start to cleaning up the work space was amazing!
