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Super happy with the service. We have our 18 ft long garage door bottom retainer and seal changed.
This is an honest and straightforward company. One of the wires that balances my garage door while it opens and closes snapped. Madison Overhead Garage Door Services came out to fix it for a reasonable and fair flat callout fee plus parts/service.
the best garage service in Madison, 100% guaranteed, they are also punctual, friendly and have excellent prices for services. my garage is like new without sound
They were quick to schedule. Showed up promptly. We're honest and did a great job. The price was reasonable. Will utilize their service again if we ever are in need of services. Thank you for a job well done. By the way: our garage door now goes up and down faster, the door goes up higher and seems to work so much better with new spring.
The torsion spring broke on our garage door. The office was friendly, have me a detailed price breakdown, and had someone out for a repair the next morning. The repair person was fantastic and had everything done in less than an hour. Plus he tightened, lubed, and cleaned up everything else. I wish all home/repair services were this great. Highly recommend!
Driver moved into the lane for the beltline at the last minute. My car was there in a line, this caused me to slam on my brakes. I would never use a company that allows it's employees to endanger peoples lives.
What fantastic service. From my initial call to the technician coming to out house.... Fast, friendly and well priced service. They have serviced my garage doors for over 10 years. Save them In your contacts and label it garage door, you can thank me later.
I reached out to Madison Overhead Garage on a Sunday night and they were very quick to get back to me first thing Monday morning and sent a technician out fast. They fixed the issue within 30 minutes and I was able to get to work. Very happy with their service.
Had a great experience. After getting quotes from multiple local garage door installers, Madison Overhead was the least expensive and they had immediate availability. The day of the install they were on time and Quinn, our installer, went the extra mile when our garage unexpectedly couldn't accommodate a standard install. Would highly recommend!
Fast response to our request. Easy to schedule with a very short wait time. The tech did a great job of fixing the door wheels and the door opener. We were having problems with the door closing when it was cold out. The tech fixed the problem quickly and informed us what the problem had been. Services Rendered: Re aligned door and fixed garage door opener that was sticking and refusing to close.
smoothly and on time Services Rendered: sensors replaced
Very well. Services Rendered: Spring replaced.
Great Service, On Time, and Garage Door Works Great! Dan came out the day after I called about my broken garage door spring. The lady I talked was very nice and professional. Dan took less than 45 minutes to replace both springs (only 1 had broken) since we both agreed this would be for the best since the other one may be close to also breaking. He was very nice and good to work with. Job well done!
The gentleman who came to replace my springs went above and beyond my expectations. Thank you
I cannot believe the wonderful service I received. Our garage door cable broke with both cars inside the garage. I could not lift the door manually and it appeared one of the rollers and brackets had broken. I called Madison Overhead Garage Door and Julie was professional and empathetic. We had a family situation for which I needed the car. The tech, Justin, arrived within 2 hours and had the door fixed within 30 minutes. Very reasonable rates, great service, professional AND understanding of our situation. Extremely pleased.
Excellent; service was efficient and timely. Also prompt service for visit to provide quote for opener replacement. Have also used this company for previous repairs. Services Rendered: Installed new garage door opener
Estimator came out quickly; estimate was accurate. Door and opener replacement took one afternoon; employee arrived on schedule. They were not able to replace my garage entry door -- I had to contract another company to do that. Except for that, everything turned out perfectly, and less expensive than I expected. Services Rendered: Replacing garage door and opener
Alright, quite a lengthy review here, so if you don't want to read the whole thing, here are the broad strokes: -scheduled an appointment to have garage door replaced that they just didn't show up for. No apologies, not acknowledgment of their mistake. -rescheduled appointment and technician showed up on time, but without all the parts needed for complete install. -tech installed new door PLUS items that I had specifically asked not to have installed, then tried to charge me for them. After much arguing, situation was remedied. Review in Long Form: I contacted Madison Overhead Garage Door Services the week before Thanksgiving to have an estimate for a garage door repair. We had an old door that had a reputation of falling off the tracks and it had been repaired by the past by Madison Overhead Door Service. After the tech came to give an estimate- it made more sense for the door to be replaced than repaired, so we went ahead and scheduled an appointment for the first available time slot which was about a week and a half later (Thursday 11/7, from Noon to 2pm). The day of the appointment rolled around and I took off of work to be at home during the install. Noon rolled around and no tech. 1:00 pm rolled around, no tech. 2:00 pm, no tech. At 2:05 I called the offie and spoke with Mike - the person that I emailed and called to schedule the appointment - and asked if the installer was running late. He said to me "No, if he was running late we would have definitely called. You don't have an appointment for today". I reminded him of our conversation when I scheduled the appointment, and also of the email chain we had regarding the appointment, and he still stood by his statement that we did not have an appointment. No apology from him at all. No offer to make it right. He just said his next available was a week a later. In frustration I told him that we would be looking elsewhere for a new garage door. A few minutes later Mike called back and said they had a cancellation for the next day, and if I wanted I could have the door installed then. I suppose I should have followed my instincts and said no thanks, but I agreed and we scheduled the appointment for 11/8. On the day of the appointment the tech showed up around 1pm - a friendly guy who seemed to know what he was doing. He let me know that they were out of the proper trim pieces for the door, so he'd have to come back to install that, but he could get the whole door up today. I agreed (again, probably should have seen this as a sign to say no). He took the old door down, installed the new door over the course of the next few hours, and came in to let me know that it was all done. I went out to inspect the work and noticed that there was a new operator installed as well - I told him that we had specifically said no to the new operator, which was news to him. The old operator was dangling off the back of his truck with the rest of the old garage door that had hastily been ripped down. He called Mike in the office, who confirmed that we did not ask for the new operator, and once confirmed told me that he'll have to take the new one down and reinstall the new one. I agreed. Before starting the work I went back into the house and he called Mike, then came back to the door and said he could offer the new operator for $250 - to me this meant that he either did not want to reinstall the old operator (which, I can't blame him for) or (in the most cynical of cases) this was a sales tactic to get me to buy the new operator. "Well, it's already up, we'll give you a good deal on this one". I told him that I did not want the new operator - it was unnecessary and I didn't want to spend any more money. I also asked him if he can guarantee that the old one would work the same way once he reinstalled it and he said no, he couldn't - he didn't test its functionality before he took it down. I told him that I knew that it worked before it was taken down, and that I would like some assurance that it would function as well as it did before. He said he couldn't do that, and if it doesn't work when he puts it back up it's not his fault. Things got more heated than I wanted - he was clearly frustrated because of the extra work. I called the office, and of course Mike was out for the day. I spoke with a nice woman who listened calmly and was pretty helpful. She said she'd try and find Mike, and in the meantime she assured me that if I didn't want the new operator, they'd put up the old one. If the old one didn't work, they'd reinstall the new one (again). She must have found Mike really fast, because within minutes he called the technician, and then immediately called me to let me know that the tech would just leave the new operator in at no additional charge. In the end, having to fight to not pay for something I specifically did not ask for earns you a one star review. Ugh, I'm exhausted just writing this.
They did the work quickly and well. They suggested adding a mounted outside opener, which I have come to use daily--I appreciate the suggestion. Services Rendered: I had a garage door opener replaced.
Professional, efficient, polite, fast. Couldn't ask for better! Services Rendered: Broken 30-year-old garage door coil spring.
very well! Services Rendered: checkup and replacement of parts
We had a tech out to repair the sensors, we weren't sure quite what was wrong. The sensors ended up having corroded wiring, which he was able to repair quickly. We were happy that it was a quick and painless fix! Services Rendered: The sensors for my garage door weren't working.
Very well. There was no chance of skipping the repair, as the garage door could not be opened at all without it. One spring had broken, but I had both replaced (as I understand is prudent). The repairman arrived promptly the same day I called, did the work in about one hour, and clearly knew exactly what he was doing. I thought the price was a bit high ($288). Services Rendered: Replace two torsional springs
I was able to get service the next day. They were very polite and prompt. The job was done quickly and the price was reasonable. The cost was below the average of what google said it would range. I would recommend them if somebody were to ask.
We had to replace our garage door because somebody backed into it. The Madison Overhead Garage Door Service is GREAT. They quickly came out and gave me a free estimate and a couple weeks later installed a beautiful large garage door complete with trim (mine was rotten) in a half a day. They are NICE and efficient, price wise competitive with the big box stores (those I couldn't get to come out to measure even after several calls). We had them replace our opener motor a couple of years ago when the garage door stuck. And they came within a couple of hours to break me out of my garage :) You can't go wrong with them.
We had a problem with our garage door. Wouldn't open. Turns out we had a broken spring. We called Madison Overhead in McFarland they came out the same day and had it fixed within an hour. Service was great from the phone to the technician. Highly recommend.
These people are excellent. I thought I had really broken a spring and had the car was stuck in the garage. To top it off I hurt my back trying to fix the dumb thing myself! I called them and they did not have an opening. But, when I desribed my dumbness in hurting my back, they rearranged the schedule and got me in! Now is that customer service or what! They came out and did not have to replace the spring and replaced cables, thereby saving me cash! The price was completely fair (and cheaper than Chiropracter), the service was efficient and the people were awesome. I will gladly recommend them to anyone.
This review is based on getting an estimate. I'll update my review if I end up choosing Madison Overhead (MO) to do the work as well. I called a number of places to get an estimate to fix or replace one of my garage door openers and replace both garage doors. MO answered immediately, made an appointment that fit my schedule, and was all-around professional on the phone. My appointment was scheduled for 3:30-4:30 (they would show up at some point within that hour) and, at 3:40, I received a call that the estimator was in the alley at my garage. He asked if I would prefer that he meet me at the front of the house, which I thought was nice considering he was where he needed to be to do his work. I met him in the back and complimented him on knowing to go to the alley. For the next 20 minutes, he inspected, answered my questions, and offered a lot of valuable information. I didn't know the difference and he could have easily sold me a new opener but, instead, explained how they worked, how they can be repaired, and how much "life" was left in the one I already had. Once he was done, he asked for 5-7 minutes to write up the estimate. He met me on my front porch and we reviewed the estimate together, where he showed me the options I had, set expectations on timing, and provided some additional suggestions based on my circumstances. Overall, the experience was highly professional and I was left with a sense that I would be in great hands if they did the work. I'll be sure to revise this review if MO is hired.
We had an issue where the support that was holding up one of the tracks split and the opener while trying to pull the door open bent the track. We also have an issue with water pooling near one corner and causing the door to freeze to the ground on colder days. Mike came over and took a look at everything. Found a new support to attach the bent track (which he was able to straighten). He then replaced a few rusted elements near the area with the pooling water. Got everything back in working order in under an hour. I'm grateful that he was able to reuse so much of the existing setup instead of immediately replacing everything. He was friendly and did quality work. Also, adjusted the opener to keep the frozen area from directly touching the ground. I would definitely recommend and use them for any overhead door needs.
