Review from Ben S.
Published:about 1 year ago
Don't waste your money on hiring this outfit. Installed my brand-new garage door 2 years ago for us. Let the story begin. Kieth suggested that I go purchase the header boards myself. We had an 18 ft garage door installed. Not having a long trailer, I was unable to do that, so he had to get them. Ok great. I come home from work to find my garage door not centered in the front of my garage. Literally set off further to one side. Alright. Instead of using new lumber to mount the garage door opener onto, they dug through my scrap wood pile and used old 2x4s from a fence I tore down. At least he took the nails out first. Whatever, garage doors now installed and working. They take off and left they're entire pile of garbage in my driveway! Ok, guess I'll just clean this up for you guys. No trim work was done, which I said I could handle myself and not to worry about it. Less then a year later, the top 2 panels for the door buckle out. Well, the opener was pushing too hard on the door when closed. Kieth came out to look at it and swore that I closed the door onto something, causing the buckle. Nope. I never did that! Don't call me a liar! Well, Kieth said it needed more struts installed and that wasn't anything he stocked for an 18ft door, but if he ever got some in he would bring them over. Winter was approaching and no struts where supplied. I ended up ordering my own for $275 and installing them. Fast forward to Oct 2023, just over 2 years after original install. I'm leaving the house Sunday morning and the door binds up cock-eyed while closing. The cable came unspooled on one side. I had it inspected and the gentleman informed me that the door wasn't installed correctly. I looked and the tracks were secured with 1 screw on the ends causing them to twist. After emailing, calling and leaving a voice mail, I finally got a hold of Kieth again and was shocked that he was short with me and I wasn't even schedule for repair. At this point my garage door has been stuck open for 4 days and 3 nights. Glad we had that late October snow right before Halloween to blow in. Perfect. What a monkey show. Never ever again.
Garage Door Handbook