Review from Jimi B.
Published:over 1 year ago
We ordered our doors and openers on 31 Aug 2022. Today is 3 June 2023 and 2 of the three doors are installed without motors. There is no end in site. It has been nothing but a headache dealing with this company. The salesmen came to the property to check out the door openings to ensure they are compatible with high lift doors. He had me install a support bracket and then called the openings good to go. In Jan/Feb time frame an install crew drove out to check the door openings. After they inspected, they had to order new parts due to the fact the openings could not support high lift doors. They said materials would be ordered and received in March 2023. In March, I called to schedule installation and go figure, they did not have the parts. I would call weekly for updates with the promise they would call back the same day or next to provide the update. They only ever called back twice. Totally unacceptable. In May 2023, we finally had installers show up and scheduled for two days of installment. They came with all three doors and materials to install, but no motors. Keep in mind, the company sent people to my location twice beforehand to ensure I got done what I needed to get done for them to install. I was furious when the installers told me I need to frame wood around the openings because the metal frame would not be suitable. Because of this I lost a day of labor. We gave the company a week to get us scheduled for the rest of the project and to no surprise they never called. My wife and I have called everyday and no progress. This review is just a broad summary. I'm very unhappy with multiple aspects and believe this gets the point across to anyone looking for doors.
I highly recommend never using this company. The incompetence, unprofessionalism, and what I would call downright deceit makes me wonder how they stay in business. Oh wait, I know they've bumped our project to complete more advantageous projects. Total and utter BS. Also, until I wrote this review, I've been very cordial with this company.