Reviews for Overhead Door Company of Portland, ME
Rating
61Google: 4 ⭐BBB: A+BBB AccreditedIs this your business? Claim Here
Address
Hours
- Monday7 AM-4:30 PM
- Tuesday7 AM-4:30 PM
- Wednesday7 AM-4:30 PM
- Thursday7 AM-4:30 PM
- Friday7 AM-4:30 PM
- SaturdayClosed
- SundayClosed
Contact
Featured Reviews
Review from Chris B
Published:about 1 year ago
BBB1I called the Overhead Door Company ********** location because my automatic garage door opener was not functioning correctly. I sent a couple pictures to the office and they offered to send a technician out to take a look. Because I live 5 miles from the shop, I assumed this would be a courtesy call since there was no discussion of a charge. The technician stopped out for a few minutes, watched the door attempt to open, and quickly concluded the motor needed to be replaced. Because I had a quote from ****** Door, the company that installed my doors a few years ago, I decided to have them replace the motor. A month or so later, the Overhead door technician followed up with me apologizing he had not gotten around to giving me a quote. I explained I went with another company. A few days later I received a bill in the mail from Overhead door for $138 with a description "Service to overhead *************** "Checked & adjusted and lubed". I was upset with this bill because there was never discussion of a charge when the office offered to send out a tech. Also, the description of the bill states that work was done on the unit which is not true. I called the office to express my concern and even offered to meet them in the middle by paying just half the bill. But they would not meet me in the middle on this. I do not think I was treated fairly and I do not think this company is honest or reasonable.
Anonymous Review
Published:about 1 year ago
Google5Instead of calling the local pros, who exploit the customers without choice, its good to go directly to the distributor if you have overhead make.
Anonymous Review
Published:over 1 year ago
Google5Fantastic service! The two techs were Great! DTM ( Dan The Man) and Nevil. Showed up ahead of schedule and Fixed everything. Checked both doors. And my remote.I had one door with broken springs . They checked all rollers and pulleys. Works great now! Dan fixed remote also. Excellent value. Very quick , professional and courteous. I highly recommend them. Ask for DTM!! He knows what he's doing. Dave B
Anonymous Review
Published:over 1 year ago
Google5Very professional service and same day response!
Review from kathy s.
Published:over 2 years ago
BBB1I called Overhead Door in ********** ** - one of the locations of the Portland Overhead Door company - per their invoice and website. I called the ********** location around the 3rd of September and discussed the fact that one of the springs on our Overhead needed to be replaced. The door could still be lifted with one spring but it was putting a lot of strain on the mechanism. They said they would order the part and it would be 5-7 days to get the part. On October 19, 2022 an installer/repairman from Overhead Door installed the springs and the door is working. My issue, the price - its called price gouging. I had called and spoke to the owner who said - "I don't know what other companies charge to replace springs" and "I'm not changing the bill" the invoice totaled $697.00 per the internet the cost to repair this door should be around $200-$400 per the owner of the related shop in Portland Me the repair cost should be around $400 per another garage door company the cost should be around $350.After doing my research I was prepared to pay around $400 for this service. they could not give me a price at the time as they had to order the part and they would see if anything else needed work .I expected a fair reasonable bill. The installer was here 50 minutes and they charged $275 for labor and 400 for parts.. this was a local job -15 min away and they had other service calls in the area, done at their convenience we waited a month and the installer makes less than $20/hr. this is price gouging as I'm sure there was a markup on the springs and drums and bearings. I understand companies need to make a profit. but to inflate the invoice by over 175% of other companies in the area....unfair and unreasonable. Bottomline - this is price gouging, an unfair practice and should not be tolerated or accepted. Unless they changed their invoice to an equitable amount i would not recommend them to anyone.
Anonymous Review
Published:over 2 years ago
Google5We have an old and heavy wooden Garage door from the fifties. Charlie came by and quoted us. He showed up on time and completed job in timely manner. We are very pleased with work especially since invoice was less than quote. We had springs replaced and an operator installed. Thanks Overhead Door.
Anonymous Review
Published:almost 3 years ago
Google5Quite an adventure but boy are we glad we found them. They were so awesome and helpful and got just what we needed as well as some great advice that will make our lives and garage doors better. We will be back I am sure
Anonymous Review
Published:about 3 years ago
Google5Called them this afternoon worried about a stuck garage door with the massive storm coming and snow blower in garage. Could not have been nicer promising me a person would be over "some time" tomorrow afternoon. Shocked, used them on a project this summer and they were scheduled weeks out. That job was completed very well, technician and gentleman in office couldn't have been better. Surprised at the negative commentds
Anonymous Review
Published:about 3 years ago
Google1I know the pandemic has caused supply-chain issues that have particularly hammered the garage door industry. However, the lack of any information regarding the door that I ordered 7 months ago and lack of any outreach from the vendor is shocking. How does an international corporation function without being able to tell you where your product is in the process? The door was originally anticipated in late August and it's now mid-December within nothing from the vendor but silence. I have never received any outreach from them - any contact to get status of my order has been initiated by me. That's incredibly poor customer service.
Anonymous Review
Published:over 6 years ago
Google1Called about ordering two new garage doors for my home. Left two messages on the salesman's office phone and two in his cell phone. Never got a call back. Extremely poor service all around. There are way to many other garage door companies who provide great service in the area to waste your time with this provider.