Anonymous Review
Published:about 6 years ago
We bought a garage door from Rob six years ago, and had problems with a broken wheel (caster?) a few years later. He came right away to fix it, and to readjust the positioning of the door's rails. But he wouldn't take any money for his trouble. This morning a wheel broke again. (Possibly the same one.) So I phoned Rob. He arrived a few hours later, and replaced the wayward wheel (and an adjacent one) with commercial-grade wheels. The rails seemed straight to him, so his diagnosis was that the manufacturer's wheels weren't strong enough to manage the heavy door. But, he continued, "If it happens again, I'll try adjusting the rail slightly downward." I commented that after 6 years, the door was certainly no longer under warranty. (So I owed him money, right?) But again, he wouldn't take my money. Now THAT'S what I call standing behind your work!