Anonymous Review
Published:over 1 year ago
Wow. What an incredibly kind and responsive business owner! I was trying to fix my sister's garage door opener yesterday and happened to call Doors & More to ask about getting a universal remote. Dale, the owner, told me what to buy, where to get it and then said, "Call me when you get home and I'll walk you through how to synch the remote to the door." I was flabbergasted (I live in Philly and this is unheard of there.) Dale said he could come over, charge me $125 and do it for me, but if I was willing to FaceTime him he'd be happy to help. Dale was affable and patient; when the remote didn't synch he said, "Well, I have to go to my warehouse tonight. Tell me where you live and I'll come over." And that's what he did. Dale tried 3 or 4 other remotes and none worked, so he explained the motherboard no longer functioned and would need replacing. He was able to give us an appointment today, and his employee, Matteo, was just as kind, smart and sweet as Dale. Don't hesitate to call Doors & More for your garage door repair/installation. I'd give this business 10 stars if I could!