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I needed a a couple garage doors after a hail storm, so I called Overhead Door in Watertown. The initial call went well and I explained what happened and we figured out what I needed, at least I thought we did. Not having a clue what it would cost, I agreed to pay half right away to get the doors coming, without seeing an invoice. I was told it would be about 7 weeks. About 12 weeks in I decided to call and see if the doors were in and I was told they are in they just need to find a time to install. I had no options but to continue to deal with he snow and rain blowing into garage. I was not given a tentative date at that time and was expecting a call in the near future to be given a date. About 4 more weeks pass, so I decided to call and ask how much would be saved if I installed them myself. It wasn't worth it to install myself in my opinion. I asked again when can I get the doors installed and was told next week sometime. They called ahead of when they planned on installing the doors and I was unable to be home at the time of installation but gave them the go ahead. When I got home to look at the brand new doors I found all new hardware and rails, which I wasn't expecting but I thought whatever that's what I get for not asking for an itemized invoice. looking further at the work done, I noticed that the seals that go around the opening were put on with sheet metal screws, not sure if that is the new industry standard but I have never saw that before. now time to pay the second half of the bill... It was automatically charged to a CC on the day the work was done and then again 8 days later. Not a big deal, I called and let them know of the error and was told a different office billed me and that they would look into it. Multiple weeks later and still no update on being charged twice on a $2,300 bill. Communication is sub par. I have taken another approach with a credible company to rectify this issue. I was called once I started a claim with my CC company and asked why I was fighting a charge. I reminded them again and I was told that it was Sioux Falls' fault (I don't care who's fault it is, I don't want to pay twice) this was several weeks ago and I still have not been called back. I would not use this company again! Hope this helps in your decision process!
Ask for Dave he is fantastic and does great work. He put in a garage door and opener for us as well as an external keypad. They also put an overhead door in our Quonset. Matt did this work and it was super great. They cleaned up everything and Matt was very helpful with any questions I had.
if i could give 10 stars i would. Great group to work with very fair pricing and good service.
Excellent experience. We called, they showed the same day, repaired our garage and the price was fair! Would definitely recommend and utilize this company again!
Excellent service the staff did excellent job in my garage don't know his name but I appreciate his work and thank you!
Semi delivery: I-29 to US 212 to 16th. Use 11th Ave to get turned around so you can sight side back in to their dock.
Called for a quote for a repair and the first thing she wanted was my credit card number for a quote even. Service guy came and said I needed a new panel. Upon further review I was informed by a competent person that the bottom panel was fine and I needed the bottom piece of medal replaced. The service guy was at my house Thursday(3/28). I went into the office Monday(4/1) and said I wanted to cancel the order that they said would take 3 weeks to get in. She "informed" me that orders cant be canceled or returned after 24 hours and I need to buy something I dont need. I even offered a to pay a restocking fee to cancel the order. As a result, I was forced to pay for a door panel I did not need or receive.
Great service. These are the ppl to go to if you have any garage door questions or needs. Staff is extremely knowledgeable and fast. Prices are reasonable.
