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Hi-Plains Door Systems, Inc. recently installed new garage doors for us. The staff and service were wonderful! We will definitely be using them for any future needs!
We have had Hi-Plains Door Systems, Inc to our farm to replace a door and also to repair a door and were completely satisfied with the prompt response from their office and technicians. They came when they said they would and repaired everything back like new! They have serviced two garage doors at our home and again, we were very pleased with the work the technicians did. They came when they said they would and didn't leave until the job was done! Considering we live 35 miles from their shop, we were more than pleased. If we have problems in the future, they will be our first call for help!
My elderly mom lives 30+ miles away, and called for service on her garage door. AFTER the person arrived, mom was informed that she would be charged $3.00 per mile plus a $100 service call fee, and that she needed a new garage door opener, which would cost $700. She said she couldn't afford that much for a new door, and was handed a bill for $207.00 for the service call-- with no actual service done. She then asked if that amount would be deducted if she agreed to have them install the opener, and was told "No." Mom ended up buying a new garage door opener for $200, and had it installed by someone else, including new wiring, for $100. I feel this company was dishonest by not disclosing their ridiculous service fee/mileage charge at the outset, and tried to take advantage of someone they felt couldn't do the work on their own. Glad she proved them wrong, and shame on them.
I asked them not to make a special trip. Now I have a $300 bill for a simple fix. I will not be using them again. Also disappointing service with our farm doors.
customer service good.
A great product with even better customer service. You won't be disappointed.
Hi-Plains Door Systems does a great job of taking care of all the BTI Hoxie overhead doors. When we have an issue and call them, they're here right away.
