Review from George And Mary C.
Published:over 1 year ago
This company came to give us a price on the door and told us 3 to 6 weeks. At 11 weeks, they finally showed up. Due to unfortunate circumstances, we found ourselves down at the medical center in Hudson, so we were not here when the door was completed. I was given ultimatums and told that the door would be removed if I was not back within 15 minutes. Just so you know, I was due back in 20 minutes. I asked to be able to inspect the door just like others have done and I was told no. Brandy, lovely receptionist, actually told me "to go F myself" when I put up an argument about having to pay before I got to inspect the finished product. She told me that if I wanted to inspect it before paying the balance, I should've been there, and I told her if it had been installed at 3 to 6 weeks, as promised, I probably would have been there. My neighbors tell me that the installer, Jason, was yelling and screaming and carrying on in my driveway because he had to wait for me. He didn't wait.
Whatever happened to treating your customers with respect and compassion? And Brandy, if you're reading this, you should be ashamed of yourself. You didn't seem to care when I asked you what your boss would think of the fact that you told me "to go F myself." Says a lot about you.