Review from Danielle L.
Published:over 9 years ago
Jen, (wife/owner), got back to me promptly when I called for info last week. She was able to give me pricing (which others I called couldn't/wouldn't) so I had an idea what we'd be looking at (we were clueless on these types of repairs; I only had other Angie's List reviews to use as a basis.) We planned then on having Ron (husband/owner) work on / replace the rollers on one slider, as well as replace the lock on that same door plus another slider in the house. She asked how we'd heard about them and I told her about my investigating places via Angie's List; she gave us a discount then, which I believe it stated in their ad on here. We made the appt for today (it worked best for all of our schedules.) Jen called us on Fri to remind us of the appt. Sure enough - Ron called us ~15 mins before arving within the 1 hr window we were told when we made the appt. He and his partner got to work, showing us what was wrong w/ the current (worthless) rollers and replacing them. We spoke about the locks and unfortunately he said they stopped making yrs ago the kind we have so he showed us another solution that he ended up installing for us - FREE of chrg! (He did mention that we could find them at Lowes/Home Depot for ~$6 each.) We could have been the perfect victims for selling us new doors - I mentioned how I hate these, and not being able to fix the locks properly... Ron and his partner both told us that we'd be looking at thousands of dollars to chng out the doors completely - that with the fix they performed and the new locking mechanisms he put on each door we'd be good to go for many yrs now. So not only did he not take advntg of up-selling, I guess you'd say, but he found a solution for us and didn't even chrg us the $10 or $15 we would have pd doing the locks ourselves. Without a doubt I will recommend them to anyone I find needing window/door assistance.
Services Rendered: fixed the rollers on one of our sliding glass doors & came up with a solution to our lock-issues on 2 sliding glass doors