Anonymous Review
Published:11 months ago
I wanted to say thank you to Alliant Garage Door and an even more special thank you to Victor the garage door technician who showed up first thing on THANKSGIVING to help us get the car out of the garage...we were in a tight pinch with time, we had holiday plans to go spend with family in Las Vegas and we were anticipating on leaving early in the morning...it was 5:30 AM when we realized that our garage door motor was stuck...the garage door wouldn't open, the track wouldn't release the emergency lever and we found ourselves stuck without a car. We were panicked, after about an hour of trying to get the door open we decided to google garage doors and Alliant Garage Door came to the top of the page, they were the only company that we needed to call, they picked up on the first ring and within 30 minutes Victor was at our door in Ladera Ranch...there is a smell good plumber and then there is the Smell Good Garage Door Guy, He was professional and smelled good, what you would expect from a professional with a quality company!
Anyway, without much hesitation and with ease he was able to open our garage door, we pulled the car out of the garage and Victor began to inspect the motor, apparently our motor was shorting out and on the brink of potentially starting a fire. Victor asked if we had 30-45 minutes for a motor replacement, obviously being very concerned with a potential fire hazard we said yes. Victor then wrote up a digital invoice, we paid and within 35 minutes, he had the new motor installed...it was a smart motor that we can use with our phones!
Once we got back from Vegas, we called Victor to schedule a time for him to come back out this week to replace the door panels and rails...the update really looks a lot better with our house than our previous door from the 90's.
I honestly find it so hard to believe that there are still wonderful people in the world who can empathize with a situation, trouble shoot the problem, find a solution, make you feel at ease and provide quality work, craftsmanship and excellent customer service. Victor takes pride in his work and genuinely cares about providing a top-notch experience from start to finish.
I never realized that over the past 20 years living at our home, that we use our garage door as a front door and the motor had taking a beating. Thank you again for taking the time away from your family on a Holiday to assist us in our urgent need!