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Reviews for Crawford & Brinkman
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It went great. One of two springs had broken on my ~10 year old double garage door. I called Monday afternoon close to their closing time and they had it repaired by 9:30 A.M. Wednesday . They replaced both springs for a fair price and at a reasonably quick turnaround time. Services Rendered: Garage door spring replacement.
I wanted to share my experience with this company. I had my garage door spring snap and contacted this company early on this Monday morning. The person that answered my call treated me very well over the phone and i was also impressed with her knowledge of both the product line that they offered and the service aspect. Her name was Lindsey. She reflects well how the company treats their customers. Withing two hours she had the service man at my residence to install new springs. His name was Terry Camp and he was also kind and didn't rush to install the springs but instead did it the correct way and made sure that the end result was a quality install. I am very picky about doing things right the first time and this man did just that along with making sure that I felt valued as a customer. I researched pricing on the install before I contacted this company and the price that I was charged was right in line to the penny for the service and quality parts they installed. Thank you Lindsey and Terry for the excellent customer service you offered me today. You have a lifelong customer and I plan to recommend your company to others in need of your service. Services Rendered: Garage door springs replaced.
Timely, professional. Would hire again! Services Rendered: New garage doors
The aftermath is horrible!!!! I don't like dealing with them! Very unprofessional!!! Services Rendered: My garage door suddenly stopped working. I could not lift it and it could not be powered. I called around several companies to get a quote and to see how soon they could make it out to my house. CB could not make it out that day so they scheduled me for Monday (over the weekend). After placing several calls, I was able to locate a company (Rusty's) that could come out that same day and give me a quote. My garage door was fixed the following day. CB was closed on Saturday so I decided to call Monday to cancel the appointment. I was called into work for an emergency and totally forgot to call CB to let them know my door was fixed. The secretary called me while I was at work and asked me if I knew I had an appointment. I told her yes and then apologized trying to explain to her what happened. She was extremely rude. Since I was still at work, I hung up the phone. Approximately 1 week later I received an invoice for $50 for a trip charge. I didn't understand that bill because I was only wanting to get an estimate. Because I called so many companies a few days prior, I was only going to go with the most reasonably priced bid and the company that could get the job done. When I set up the appointment I was not aware that there was a trip charge. I NEVER do business with businesses that charge for estimates/quotes. I would have canceled right away or not made the appointment at all. After reviewing one of their complaints here, I see it's not the first time they have received a complaint for deceptive practices. I contacted the BBB in hopes that CB will stop harassing me with these invoices for work that was not done and for not notifying me when the appointment was made, of a trip charge.
The repairman was punctual and quick with his service. He clearly knew what he was doing. The garage door works fine now and I was very impressed with the service. I plan to hire them in the future to replace some windows. Services Rendered: I had a broken garage door and the garage door was repaired
Tech did the following: replaced the cables and a roller, and then serviced it. One of the cables was frayed. Also tightened the chain. The door operates much better than before, however it still jerks a little bit going up and down. The tech said that the opener is nearing the end of life, as it was installed in 1996. I might have entertained just having it replaced if I was home at the time, but I was at work and my wife was home during the repair. I'm not sure how much time I bought for $200, but will definitely plan on replacing it the next time it acts up. Services Rendered: The return slider was snagging on the chain that was sagging. I figured the chain needed tightened.