Review from Lindsay V.
Published:almost 3 years ago
Not mad, just disappointed. Initially, my experience was really positive. I got my voicemail returned quickly, got an appointment set up the same day, every interaction with staff was positive. I was very impressed and felt like I was in good hands… until I mentioned to a couple people how much I paid. After digging into my invoice I realized quite a few things: • I was charged nearly twice the retail cost for parts, which is especially disappointing since a company of this size is likely to be purchasing their supplies at wholesale prices. This also means that when I asked the technician about the price of the motor that he lied to my face, saying the company makes no money off of motors. • I called in to have a spring replaced, but when the tech got there he said I needed to have much more replaced… considering that he lied so easily about the markup on motors I really wonder how much of that was truthful. • Other parts were replaced without consulting me at all. And honestly, that would have been okay with me, welcome even, if the price of the parts was competitive with retail but with such a huge markup it just feels like a money grab. • There were some steep labor fees for extremely simple processes, things I would have just done myself if I had been told ahead of time what the fee would be. In hindsight some things were addressed up front and others were just added and performed and snuck into the invoice without my knowing. The tech seemed like he was being honest in the moment, I really truly felt like I was being taken care of at the time, but upon really reviewing the invoice after the fact it’s clear to me that wasn’t the case. I don’t mind paying top dollar for an expert, I think someone who has mastered their craft should earn a wage that reflects their skill, and while I have confidence in the //technical// skill of my technician, I left this transaction feeling conned and taken advantage of. I definitely feel that more parts were added than necessary at a significantly inflated rate, and I feel that I paid egregiously more than what I would consider fair, even for an expert. I really hoped that a company with so many positive reviews would be a company that I could trust, a company that would be fair, but I can’t say that’s been my experience. Especially as a single mom, I really lean on the service providers I hire to have integrity and care for their customers. It feels pretty rotten to have money that I work really hard for, money I have to stretch to keep my little family afloat, clawed at in this way. That’s certainly not how I run my business. For any future buyers, I highly recommend you do your homework, know the parts, know the prices, and don’t be afraid to thoroughly review your invoice before signing off on it. Or save yourself a TON and buy the parts yourself. The bottom line is, you should be able to trust an expert without worrying about being swindled and in my experience, you won’t find that at Same Day Garage Door Services.
Services Rendered: Broken Spring
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