Anonymous Review
Published:over 5 years ago
UPDATE - I am changing my review from 3 to 5 stars after the issues below were IMMEDIATELY addressed and handled by E-Z. Within 1 day of posting the review, I was called and the situation was handled. THANK YOU E-Z Garage Doors!!!!!! Customer Service is so very, very important today, and E-Z, you more that showed that your Customers are valuable to you!
The estimate was perfect and the garage door and opener installation is fantastic! We are extremely pleased with the price and the work completed. See photographs attached. It does look awesome!
However, there were several issues we discovered at the end of the day yesterday (08/16/19) and today (08/17/19) that were not issues with the pricing and product . . .
The installers drove through our landscaping at the end of our driveway which is going to take at least two (2) full days to fix - requiring all the mulch to be removed the length of the landscaping, the landscaping fabric and the border that prevents it from moving replaced because it was pulled into a pile and torn by the van and then re-mulching. Our driveway is approximately 3 cars-wide (see photo below) at the top/entrance and this could have been very easily avoided. The photo shows some of the issue, but we did have to clean up the mulch from the driveway and the alley already so that no one ran it over more after the lip border collapsed when the fabric was pulled by the tires. I should have taken a photo of it before we cleaned it up - that is my fault.
There were cigarette butts on the wall of our driveway. We don't smoke. Would have been so hard to pick them up the throw them away, or even toss them into the alley at the end of our driveway?
With the picture attached, there were many nails, some type of metal clamp/bracket and one large bolt left in our driveway (this is only some of the nails, my Husband had picked up at least a dozen before this and had thrown them into the garbage, which I did not feel like going through to retrieve). While this may not seem like a big deal to some, my husband rides motorcycles and parks the in the garage. Should we not have seen these all over the driveway, he could have ran over them and caused an issue with his tires that he may not immediately noticed and blown out a tire at full speed.
Like I said, the issue is not with product or price - that is fantastic, but the work that we will have to do to fix the landscaping is annoying, and the nails - that could have been catastrophic for my husband should we not have noticed them and picked them all up.
Garage Door Handbook