Anonymous Review
Published:over 1 year ago
We've had Powell work on our garage door a few times over the years. Most recently - a new opener system a few weeks ago. I had some questions and Chris came out to look, advise on why it was doing-what-it-was-doing, talking through some options. As part of it, he noticed a piece on the door spring that was broken. Although I was fairly sure Powell had done the prior repair, I wasn't totally sure and didn't have any proof of it - it had been a few years ago. I was surprised - maybe because of how rare this seems - that Chris called later and said he had taken care of the fix, and he wasn't worried about figuring out if it was them or someone else who had done the prior work. I know that cost Chris some time and some $$ as well - but it was an amazing level of customer service and not only will I keep coming back to Powell, but they'll be the first I'll ever recommend for friends and family. Super impressed.