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I was having problems with my garage door. They were here within 24 hours and had it fixed in about a half hour. Very courteous and professional. Would definitely recommend them.
Palouse Garage Door was able to come fix a broken spring the same day I called them. They did a great job and were professional and efficient!
Dave was awesome. Right on time and great attitude. I will definitely spread the word. Thanks guys!
They were very professional and personable. My door works great and I would recommend them to a friend.
The doors were not installed properly and we are experiencing leaks. When contacted we were told it would be an additional $800 to correct. They have been rude and abrupt in all communications throughout this process except when it came to taking our 50% down payment. To me, good customer service means communicating with your clients to provide updates, and quickly responding to texts or emails if only to say "I will check on it and get back to you". PGD never initiated communication to tell us status, often didn't respond to requests, and did not take any responsibility for communication issues. When I called them out for not keeping us informed, I heard "we have 100 clients, we can't keep everyone updated" or "it's our suppliers fault". When the delivery date came and went, they did not contact us to let us know what had happened, and when I contacted them and they finally responded it was with "we have no information". They were never apologetic, only defensive and rude, acting as if I was in the wrong for expecting information. I would not deal with them again. Given all the problems they claim they are having with their supplier, you would think that they would try to find another source instead of simply saying "we don't know and we can't find out". It took over 4 months to get the doors.
The guys were an hour early which was a great for me. They got right to work and readjusted several mounts, put the new tension spring I purchased on in no time at all. Great rate, great work and I'd definitely recommend them to any of my friends and family that needed any garage door repair or installation.
Joe and his crew were responsive, quick, and thorough. They had the needed supplies with them. They not only replaced both tension springs on our garage door but also did a nice lube and maintenance job on the door while they were there. We called them in the morning and the garage door was fixed in the early afternoon. We will definitely use them again.
Called because my garage door spring had broken and the motor on a really old opener had stopped working. Talked with the owner and he was upfront with the pricing with no hidden charges. His team was able to get to my house within a couple days and had it fixed within a couple hours. Very professional team and I highly recommend them.
I always try to buy local and sometimes it can be hit or miss. But Palouse Garage Door is a hit all the way. My garage door had a broken spring and the opener wouldn't raise the door. So my car was trapped. Their technician, Joe, came out exactly when they said he would, did the work in a professional manner, and was done in about 90 minutes. And the cost was less than expected. The service was top notch and I would definitely recommend this company.
