Review from Erica C.
Published:over 4 years ago
We have used Apple Door in the past and was pleased with their service. When our garage door didn't open, I called and they were at our house within the same hour. The spring on the garage door broke and needed replacing. The repairman noticed that the door was cracked at the top and advised me that we either needed to replace the top and middle panel or needed an entire new door. After he repaired the door, it opened, but would not completely open, secondary to door being broke. I paid $250 for spring repair and was advised someone would call me to set up a quote for a new garage door. When I scheduled the appointment for a quote for a new door, I inquired if we needed a new door, why did we just pay $250. They advised me that if I in fact needed a new door, we would receive a credit. When I received the quote, I inquired about the credit, and was told it was $100. So we basically paid $250 for a new spring, and literally 1 week later have to purchase an entire new garage door, which includes a spring. Not happy that we just wasted $250 for a spring, when we should have been told from the beginning not to replace it and to just replace the new door. I called Precision Door, who quoted us $200 less. Even if they were the same price, I still would have went with them, as we wasted $250 on a spring for no reason. Will do more research next time before making another repair call.