Review from Phil C.
Published:over 1 year ago
A mixed review - inquired through Yelp! ProLift responded right away. Asked the online person for quote. Quote matched the offer in present with some additional packages for upgrade. When asking online if the work could be done the same day. The answer was yes. However, when the crew showed up, they didn't have the right parts - it's a guessing game based on size of springs. So, they had to reschedule for next day.
When looking over the various packages, they do a good, better, best approach. When it was described to me, the best approach seemed like a good solution as they offer a 10-year warranty, many parts replaced, and the guy who was here noticed the rubber on the bottom of the door and I heard him say he would throw that in if I went with the best option. So, next day they show up on time to perform the work and it seems (time will tell) like they did a good job. Nice guys on the crew. When asked about the rubber on the bottom of the door, I was told they could not do it as it was about $150.00 in material. Verbal discussions are difficult to hold accountability and nothing on the bottom rubber was in writing. So, be careful what is conveyed verbally. Anything is possible in verbal communications. Just be sure to get things in writing if anything is verbally conveyed beyond the packages.
So, again, mixed review. Seems like a good company, friendly crew. Just wish it was a little smoother and I felt like the miscommunication on the rubber was questionable.