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Matamoros Doors installed my garage door opener quickly and at a great price. Gilbert the owner is a really nice guy and enjoyed talking with him during the install. Highly recommend using his company!
Matamoros Garage Doors always comes through! We have had Gilbert out 3-4 times over the course of almost 10 years. He has done all kinds of adjusting, replacing, and advising. He is always on time, courteous, and generous. I will continue recommending him to anyone asking about garage door services.
After seeing the reviews on Yelp, I was confident that Matamoros would be the right call. My garage door opener had quit working. Gilbert came out in a timely fashion and had things working rather quickly. If you live in the Kyle area, I recommend Matamoros.
I am a business owner, and I aim to do my very best to satisfy my customers even at my loss sometimes. I had Gilbert Matamoros as a customer recently. In Gilbert Matamoros service call, I initially called and left a message , I would be happy to service his ZTR. I gave him a quote of $250+Parts to go out to his location which was outside my service area. (Kyle Tx) He could not find anyone to service his area. He expressed that my fee was too high and would think about it. We spoke later and I agreed to service the unit $175+Parts. He agreed. I showed up and began to service the unit. Gilbert and I engaged in small talk about our professions. He stated that he owned his own garage door repair service company. I informed him that I have a sister who's garage door needs the springs reloaded, maybe we can barter. His reply was, " I don't show up for less than $1,000", and proceeded to show me a bunch of springs he had replaced already at a cost of $350-$600 for a set of springs. Then he said, "Only I can get these springs at a lower price. You can't buy them. They can't be reloaded, they have to be replaced". (Not true) These springs are typically rated 10,000 cycles and can have a life expectancy of up to 14 years with proper maintenance. They CAN be reloaded without replacement by a professional who has the customer in mind as opposed to their back pocket. Buyers BEWARE, Matamoros Garage Doors will squeeze your wallet with uncalled for parts and labor. Do yourself a favor and get a second quote/opinion. While servicing Gilberts mower, I completed the oil change, replaced the oil filter, fuel filter, spark plugs, and air filter. Began to replace the blades. Removed and replaced two, the third would not release with the impact gun and was pretty tight. I informed Mr. Matamoros of the situation, and asked if he had a cheater pipe or bar so that I could wrench off the blade. He seemed irritated, and expressed it quickly by saying, " If you are a professional, you should not have to ask me for tools or help. I should be watching TV waiting for you to be finished". I replied, "Yes sir, you're right, I got it from here". I tried a while longer with no luck, the bolt was pretty tight. I informed Mr. Matamoros that his service was completed, except for the center blade replacement. Which I would return the following day with a bigger impact gun that would remove the blade successfully. Mr. Matamoros paid me $225 for the service and parts. The bill was $250, he shorted me $25, and said, "I'm mowing Saturday, get the blade replaced". I am a mobile service that caters to evening hours and when I am servicing a customer, I do not answer phone calls. The following day, I was at a service call and upon completion, I noticed that I missed a call from Mr. Matamoros, and received two text messages from him. 1st Text: July 14th @ 7:28 pm "Hey buddy, what time are you getting here to finish the job?" 2nd text: July 14th @ 9:38pm "Please do not ignore my text, i need to know what' going on, or i will find out where you live and collect my money back." I responded: July 14th @ 9:39pm "10 mins away, thanks." I showed up to his property, I replaced the 3rd blade, and texted him, at 9:55pm, "It's done, have a great weekend." Mr. Matamoros text was threatening, surprising, and raised concern and reinforced my awareness that my home was safe. I have four kids and a wife who I will protect with my life. Do not threaten me or my home. If anyone ever meets Mr. Gilbert Matamoros, you'll see that he is a very big man and can be intimidating in character as well as in conversation. If anyone needs to be careful it is the City of Kyle, Texas. Matamoros Garage Doors will scam you, squeeze your wallet for unnecessary parts and labor or worse threaten your home. I called "Pros On Call" https://prosoncall.com/. They came out to my sister house. Re-tensioned her garage door spring and charged us less than $200. That is a lot less than $1,000. Gilbert Matamoros and Matamoros Garage Doors, need to stop cheating and scamming the City of Kyle.
If you need garage door service I highly recommend Gilbert with Matamoros garage Doors. I needed a spring fixed and within 24 Gilbert had my garage door working like new again. Definitely recommend to anyone I know and had garage door issues.
Gilbert did a fantastic job repairing our garage door. He provided me with a free inspection and quote, and thoroughly explained the options available to me. He was polite, professional and prompt. I'd hire him again and recommend his outfit to friends and family.
Gilbert arrived and provided a quick explanation of what the problem was and the cost for repair. he did a very professional job for a reasonable price. I highly recommend him for door problems.
Wonderful service! Gilbert was able to repair our garage within just a few hours of calling. Thank you for your quick response on a holiday.
Called Gilbert for a quote to replace my Garage Door. Showed up in a couple of hours, confirmed the state of the garage door and explained why it would be a problem, but also that I could continue using it for a while as is. I went ahead and ordered an insulated door, and scheduled the following week for the install. They were on time, friendly , professional, efficient, and local. Highly recommend.
Called and the voicemail said we'd call you back in 15 minutes. Well, that was yesterday. Totally understand not being available all the time but A. Set a better expectation on your message and B. Check your messages. Didn't get anything back from them at all.
What an excellent garage door company who replaced my garage door springs, Gilbert is very professional, stopped by and knew exactly what we needed. Ordered new springs and changed them out really quick. Obviously very knowledgeable about his work. Thank you !!
Gilbert! Our hero! Our garage doors started acting wonky as soon as we took possession of the house 3 months ago, We had to allot an extra 5 minutes just to get out of the driveway. Anyway, we called; Gilbert answered the phone himself and since he was "in the neighborhood" was at our house in a jiffy. He assessed the problem quickly, laid out repair scenarios, answered our questions and was back the next day with new parts and began work. WHAT A DIFFERENCE! Quieter, smoother operation in such a short time! Here's what we like about Gilbert personally: He's got a great work ethic and is very personable besides. He took time to explain what he did and suggested follow up maintenance. He also said instead of agonizing with anything aberrant from the door, just call. He guarantees his work. Nice!
I can't give enough stars to Matamors Garage Doors. They keep their word on when the job will start and what it will cost. They don't have any hidden charges and are meticulous at what they do. I can't thank Gilbert and his wife enough. Included are pictuers of the garage door after the storm and with the new installed door! I would highly reccommend Matamors Garage Doors!!!
Gilbert was quick to come out and give us an estimate for our garage door repair within a couple of hours of me calling. He was knowledgeable and honest, recommending we do a torque master conversion we would eventually need to do anyway. Within a day he had the part and was at our house doing the repair. He was professional, polite, and got it done very quickly. Great communication, too! Highly recommend Gilbert for garage door needs!
Gilbert communicated flawlessly his time of arrival and what he did, but also went above and beyond with his friendly and professional approach to clients. I called for a tension spring breaking issue, and ended up needing that AND the garage door opener itself replaced. Gilbert gave me fair pricing on both repairs, knowledge of how to maintain my garage door as a whole, but even followed all COVID safety protocols. Gilbert, I appreciated the service so much, I have already started a word by mouth campaign of your services to all my friends. The new opener is working AMAZINGLY!
I appreciated Gilbert's customer service. He is very polite and knowledgeable about garage doors. He was able to address the issue with my garage door efficiently. I appreciate that he communicated well when he would be here and if there were any issues that would delay service. You can tell that Gilbert takes pride ensuring that he provides quality work and service. If you are looking for a reliable, affordable and reputable business, Matamoros Garage Doors is the place!
Gilbert was great. Took care of moving a grave from old place to new building and was quick and very professional. Thank you
Gilbert Matamoros is honest , professional and does the job for a fair price. I will never use anyone else. Gilbert has installed our new Garage door openers, they work perfectly. He replace the springs on our doors, they work like they should now. All I can say is if you want outstanding service, fast, reliable then call Gilbert.
