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I have called Richard several times to help repair/replace the backup battery that failed after two years after install. Two times I got hold of him ,said he would take care of it! I have never received a call, text, or anything regarding the repair/ replacement. I cannot find a replacement online and would hope that he would be able to at least point me in the right direction for a replacement instead of ignoring me. So if you plan on using the door doctor just plan on after a while that this will happen to you as well if you need repairs or replacement. Very disappointed in the service after a few years. At the least you could call your customers back and not ignore them!!!
Called Rich to replace my springs on my garage door, which broke the night before. He came out same day, was done in about 20 minutes and of the 3 that I called, was the best price, by far, and most reasonable. Very pleased with his service (and price!)
Very professional and Replaced our garage door quickly and at a reasonable price. Highly recommend.
Door Doctor answered my call himself and showed up at our house within 2 hours from when contacted. He was able to repair my garage quickly and way cheaper than I expected. By way cheaper I mean that I figured it would be a few hours worth of work and some parts..so probably a couple hundred dollars. He was able to correct the issue in less than an hour and only charged me $80. The garage door works great and we have no complaints.
I dealt with a few companies. This by far was the best! My springs were broken. I called several companies. Some couldn't see me until a week later. One wanted hundreds more. The Door Doctor is the best!!! Best time frame. He was here the next day! Best price. Way better than other rip offs. Best service. Friendly and respectful. At first, I went through my home warranty but they don't cover springs as in former times. My neighbor recommended the Door Doctor. So glad he did. How much were you thinking about for the for the wheels and sets and all that I will be visiting his showroom to see their brand new garage doors because the Doc has the best prices for new installs which is really where they do most of their work.
Would recommend 100%. A rental property had broken springs on the garage door. Richard went to take care of the problem and billed me over the phone the same day. Not only did he replace the springs he tuned up the rails that were not installed correctly. That's as easy as property management gets - give Richard a call for any garage door need.
Rich knows everything about garage doors. Last year a bracket broke off of our metal roll-up door making the door stuck closed. Rich showed up on time and quickly fixed the problem. Today the gear in the motor finally failed. Called Rich who analyzed the problem over the phone and made an appointment with me tomorrow morning. Does not get better than that! He is also the most competitively priced garage door professional on the Central Coast.
Very good experience. He was able to be at the house within an hour of my phone call. Very friendly and very honest. i called four other repair places and he was by far the most reasonable plus a better warranty. Did not try to sell me anything I did not need. Highly recommended.
Rich is very professional and proactive! A spring on our garage door broke at 4:50pm on a Friday. I called Rich and left a message. He called me back at about 5pm and then said he could stop by our house first thing on Saturday morning. He arrived and the garage door was fixed within an hour! I highly recommend the Door Doctor and Rich!!!
Rich saved us. We were beginning to think we would have to install a door ourselves. We had three companies come out to give us estimates to replace our 28 yr. old overhead steel garage door, and none of them would give any kind of reasonable service. One company, who advertises on the radio, never even answered our calls to set an installation date, and another told us lies saying we had to purchase a new opener from him. Our door then proceeded to totally fall apart. My husband jury-rigged it to limp along, and then we found The Door Doctor. Rich came out, showed up on time, and gave us an estimate. He had the brand of door (Unique) we wanted the most, and he showed up the very next day to install. Very professional, very good installation service, very reasonable price. We are happy campers. Thank you Rich.
While using this company on my Mother's house it was mentioned that we have never had a garage door opener because of the way our garage ceiling is. He came over and took the time to tell us about the Jack Shaft style opener that uses a motor mounted on the wall beside the door and not on the ceiling. He set a date to install. It took a longer than the time he thought but he never charged us extra even when we said we mentioned that he should. He had to reset the existing track and realign the door. My husband had installed the door 10 years ago. He took time to explain the details to us since this door has a lot of extra features. He does amazing work and told us to call him with any questions. The price reflects the cost of the garage door opener, which is totally different that most used in houses. Services Rendered: Installed a Jack Shaft garage door opener, Installed new spring system and new rollers.