Review from Catherine B.
Published:over 9 years ago
I called Southern Garage Doors Inc. on Memorial Day after a disastrous garage door opener install by an unlicensed contractor, during which the bracket attaching the garage door to the door opener, and the bottom panel of the door, were damaged, leaving the door badly dented and unsafe to use. I'm a single mom of two on a very tight budget (hence me using an unlicensed contractor to try to save some bucks ? I've certainly learned my lesson), and was extremely upset at the prospect of potentially expensive remedial work to make the garage door safe and usable again. I was actually expecting a voicemail since it was a holiday, but Ron picked up and was so kind and sympathetic to my situation. He reassured me that it might not be as dire as I thought, and said he and his son could take time out of another job the next day in order to come take a look. They both showed up bang on time, and had solutions for me that wouldn't break the bank. Ron was also very reassuring about the dented bottom panel of the door, which he felt was "cosmetic" damage that wouldn't necessarily compromise its windload/impact capacity. The repairs required a return visit the next day, and the job was completed very efficiently, inside a couple of hours. The door now has a new (and far better) spring system that is the current standard, and my garage door opener is also operating as it should be (Ron's son even installed a lightbulb in it). I know nothing about garage doors, and it would have been very easy for a less scrupulous company to simply tell me the door needed to be replaced, or charge me significantly more for the repairs. Instead I had the good fortune to call one of the good guys. I have no hesitation in recommending Southern Garage Doors to anyone who needs repairs carried out, and will certainly contact Ron and his son for any future issues, and for all future maintenance/tuning of the door. I'm also taking up the company's very reasonable quote to replace the damaged bottom panel of the door in the next six weeks or so.
Services Rendered: Installed two new torsion springs on my garage door, along with two new end brackets, cables, cable drums, center bracket, and a new bracket to attach the door to the door opener track. They also set opener limits on an existing garage door opener after an incomplete install by an unlicensed contractor.