Review from Nathan E.
Published:over 1 year ago
Our torsion spring snapped on a two-car garage door and I called two other local places. One phone number appeared out of service. I contacted Precision and they picked up right away and took our appointment for the next afternoon. They were clear that a service call fee would be charged.
The tech (Ben) showed up on time and was nice. He inspected the damaged door, and then wrote up 4 different options to fix (from cheapest option to just replace the spring, with 90 day warranty, all the way up to replace a number of worn items with a lifetime warranty on replaced parts and service. We opted for one of the pricier options as we purchased the house a few years ago and the garage door has seen better days - not sure when it was last serviced to be honest.
Precision was pretty pricey, certainly not cheap by any stretch of the imagination. However they appeared honest, clear in their options and pricing up front and he was quick to perform the work. They did appear to replace all parts with very high quality parts (compared to undersized springs, or cheap bearings / rollers that were there before.
We had
- 2 Torsion springs installed (for the 210 lbs door) - The new springs are roughly twice as large as what was previously installed.
- 10 rollers replaced
- Torsion cable replaced
- Bearings, center plate and drums replaced
- Tune / Lube * (the tech also did a free tune / lube for our 2nd door which did not need repair - not a huge savings but it was nice he offered)
It has been a week since install and I am very happy with the smooth operation of the large door. Before it struggled and was slow to open, likely due to very undersized springs and wear and tear on the springs over 10+ years.
Suggestion - I normally would expect a company to generally waive the service call fee ($119.95 when the customer has a significant amount of work done). This is what our A/C and water heater company did when our water heater died (we replaced the unit through them, so they waive the service call fee). Precision did not waive any fee (service call and lube & tune fees were still charged even though we replaced every moving part on the door - except for the door itself and the motor / rails).
Would rate a 4 star on price, but 5 stars on everything else. Would recommend to others in the area, likely recommend to close friends - but would be clear they are very pricey.
Garage Door Handbook