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Marcus installed a new garage keyless entry, replaced the rollers and lubricated the garage springs. The work was completed quickly, within the 30-minute initial service time limit, so no additional costs were incurred. I have used Rainier Garage Door for years; their company and staff are always outstanding.
I was completely satisfied with my experience with Rainier Garage Door. All of their people were extremely professional. Work was done with attention to detail and in a very timely fashion. I unequivocally recommend Rainier Garage Door to anyone needing a new garage door.
I love my new garage doors from Rainier Garage Doors. I highly recommend going to the showroom and looking at the options in person, it was very useful. The team is great and were very easy to work with!
I had Rainer Garage Door out to my home to specifically replace my Genie motor in Mid January. Although they tried to convince me to go with Lift Master, to match the other door I needed the motor to be a Genie (which I told them in advance). My door is inoperable and have been trying to get Miguel to provide a quote for weeks. I tried to be a repeat customer, but nobody at Rainer Garage Door has been able to help. Very disappointed.
I will recommend Rainier to anyone in need of garage door service. They were easy to communicate with, were able to come out quickly to help, and the technician Justin was incredibly helpful. Very appreciative of his work.
Our aging garage door mechanism fell onto one of our cars. While we were able to get the car out, the garage door remained open. I contacted Rainier Garage Doors, and within a few hours Marcus and Ryan appeared at the end of their long day to replace the bolt that fell out and get our garage door functioning again. They were quick, clean, kind, had all the necessary parts, professional and knowledgeable. We're in the market for new doors, and Miguel's timely assistance and reasonable quote helped us make decisions quickly. Thank you Rainier! We really appreciate your help.
Marcus and Ryan were super efficient in repairing our garage door. The spring was busted, the garage door was super old. They came in on the same day, replaced the broken springs and the garage is working smoothly now.
Great job Marcus. Great customer service. Job done quickly and I was given an excellent review of the work that was done and told what to do to make my doors last longer. Also what to expect if a spring broke. Yes I will use this company again.
Marcus from Rainier Garage Door did a fantastic job fixing our garage door opener. He is very knowledgeable, professional and helpful. He is wonderful to work with. Our garage door is now working smoothly. I highly recommend their service.
Had a broken garage door spring. Rainier came out and fixed it the same day I called. Marcus also had good suggestions regarding proactive service for my other garage doors. All the repairs and service was completed in about an hour. Quite a good experience.
Marcus and his helper were great! Very professional and knowledgeable. They installed two new openers for us and fine tuned both doors. Rainier is highly recommended and competitive on pricing.
Marcus repaired my garage door and did a tune-up at the same time. I highly recommend this business. Honest labor and fair prices, plus when Marcus was running late on another job, he called to let me know. Fantastic local business!
We have used Rainier Garage Door several times over the years. We had a minor issue with one of our doors (after I replaced a spring myself). Justin came out , trouble shot the issue and had it repaired in about 15 minutes. He was very nice and this was obviously not his first rodeo. We will continue to use Rainier for all of our garage door needs. Good company. Good staff. Oh, I forgot to mention that this was one day service. I called Rainier at about 1:00pm and Justin was there late afternoon. I expected to wait at least a week for the service. Two big thumbs up for Rainier.
Miguel responded quickly to my repair request, was flexible with my scheduling needs, and got the job done quickly. The system (possibly original to my 1980s-era home) got upgraded, and it's quieter and smoother than before it broke in the first place. Thanks, Miguel!
The biggest scammers- do NOT use this company. The first red flag I should have paid attention to was their billing system, $139+ tax for a half hour to come out, and $140 hour after that broken into "15 minutes". I didn't listen to myself; a guy came out and tells me the issue is my motor or maybe rollers. I asked how he knew that, and he proceeded to try to sell me a $825 Lift Master 87504 motor, or 10 rollers with bearings for $135 + tax. I am over it. This comes to $153.04. I recently went to pay him with my card, and he started to write down my credit card number. BURNING RED FLAG, I stopped him and asked what the hell he was doing. He replies we also take checks and cash. I reluctantly paid cash for 16 minutes of service, and there is no solution to my problem. I called the company and spoke to whom I presume is the owner, Miguel, who offered no refund or discount and can care less about my issue, but happily informed me they do carry a cheaper motor a Lift Master 4 87504R for 765+ tax . PLEASE BEWARE of this company.
Marcus was fantastic! Quick to come out and diagnose the issue with my garage door, gave me multiple options on repair and fixed it on the spot. Can't recommend more highly.
It is a excellent experience! I sent a quote through yelp yesterday. Though they are not the first one replying me, they replied still pretty quick. The whole process is nice and quick and the price is reasonable. The communication with both Marcus and Sales team (Miguel) are efficient. Our garage door finally works :)
If I can give them 10 Star, I will. Efficient Service and extremely professional technician. Marcus is excellent! The garage door at my home was bent and couldn't close it because I accidentally drove into it before it was fully open. I found Rainier Garage door on Yelp. They are located in Bellevue and they were available to come to my location in the same day in the afternoon. After making a phone call during noon time, they arrived within just over 2 hours. The technician's name was Marcus, and I 100% highly recommend him. He was very kind, polite, humble, and within 30 seconds, I got the confidence this technician knows his thing. His skills were excellent, and he was very dedicated to his work. In a short amount of time, he swiftly repaired the garage door. In the end, he only charged less than $300 for the service. In conclusion, Rainier Garage Door provides enthusiastic and efficient service. If you need to repair your garage door, this company is definitely worth a try. Especially technician Marcus, who is gentle, polite, and makes you feel welcomed, with satisfactory work efficiency. In comparison, I got a $1200+300 quote from Ed's Garage Door Services Inc right before Rainier Garage Door. Ed's is totally scammed. After I said it's too pricy, the technician said I could probably get another company to quote $400-500, but they won't do the work properly. After I said I want to quote some more companies the technician from Ed's was very unpleasant and said this $1500 price is for today only . At the end, Rainier garage door only charged me less than $300, what a good person and good company!! Marcus wrote the receipt very clearly and he did not charge me a single cent more. I'm going to spread good words about them to my neighbors.
Fantastic! The door is very quiet and easy to operate! Services Rendered: Installed ELITE Series LED Wi-Fi Garage Door Opener, MODEL WLED
Something jammed the the garage door to the shed at our church so it would not open. I had a great experience years ago with Rainier Garage Door when they serviced the garage door at my house, and they did a quality job again. Robert arrived in the specified time window and even called ahead to give a more precise arrival time. He quickly assessed the problem, got the door moving again by aligning the guide wire, but then went the extra mile to make sure it ran smoothly. He noticed there was a gap on one side when it was closed, so he adjusted the door to close more evenly. He lubricated all the rollers and spring to ensure it would move more easily, and now the door stays all the way up. He noticed the guide rail was crooked on one side and straightened it so now the rollers are not strained or pulling out. He installed extra screws on the bars holding the rollers to the door since from experience he knows they have a tendency to pull out. He also added extra screws so the weather stripping was tight on the bottom of the door. He noted that the spring was old and could break soon, but no pressure to replace it, so I left it for now. Very friendly and knowledgeable. I would recommend Rainier, and will keep using them in the future. Services Rendered: Shed garage door would not open
The tech arrived early, and after spending 10 minutes confirming that the door segments would (and could) be replaced, instructed us that part of the service call fee would be taken into consideration for the larger job - I was very uncomfortable paying anyone $140 for 10 mins of work, but the tech’s assurance helped me justify the cost. I’ve since contacted the company twice to ask for an estimate of the work so we could get it scheduled, and after being told the last time that “we’re still processing your paperwork” have never heard back from them. Services Rendered: We needed to have 3 horizontal panels replaced on our garage door, due to impact damage. We had Rainier Garage Doors come out to assess the work and provide an estimate.
They are very good, very helpful company, nice and professional. Services Rendered: They fixed my garage door after the previous company inform me that it's cannot be fixed anymore and I need to buy a new one.
They did a good job. Services Rendered: Replaced a spring on our garage door.
Work was done quickly, cleanly, excelently. Services Rendered: Fixed door that wouldn't open. Fixed door so it would stay down. Serviced (lubricated both doors.
Absolutely the best customer service and responsiveness I have experienced in a long time. Dan was very helpful in explaining all the options and even tuned and adjusted my second garage door after repairing the broken on. Services Rendered: Replaced broke garage door spring
Great- no issues. Services Rendered: Repair broken spring
Install was quick and efficient, better than new. Services Rendered: Converting a Wayne Dalton spring system that broke to a traditional torsioen spring
completed job quickly. Services Rendered: Replace springs and door seal.
