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Called and was going to have them come look at my windows and get an estimate to have windows replaced. Spoke with Tiffany and asked her for just an estimate of the starting cost of a basic window. Normal size no special glass. She said they start around $400.00 and up I told her I know price would increase depending on what would need to be did during instalation and anything extra but it would start at $400.OO She got very smart and hateful and yelled "I didn't say that, that's why we don't like to give prices" and continued to smart off, at that point I just said thank you and hung up. So she just lost a potential customer for them. First impression of customer service is very important! She needs some training, wonder how many other customers she lost for them!!
Service worker repaired my window effortlessly. He is professional and a great instructor/ teacher. I think his name was Everett. WW installed my windows approx 2 yrs ago. This was my first repair call. Window world is customer oriented and very professional. Thank you MM
Very friendly and patient customer service. Windows were ordered fast and were installed very professionally. I couldn't have had any better of an experience being a first time homeowner! Very satisfied!
I had complete window replacement in my home a few years ago by window world of Beckley and they replaced two sashes that were leaking. One simple phone call and within a few weeks they came and replaced them free of charge by a very qualified person. I highly recommend window world of Beckley for all your window and glass needs. They are very friendly and have an excellent work staff !
The guy that come to my house was nice and knowledgeable. He let me know what he was doing and replacing. He gave me instructions and demonstrated on how to use my windows properly. Very nice man.
What needed to be done didn't take but a few minutes to fix. All went well and I will now be able to wash my windows easily. I like the fact I can call with any problem and they don't hesitate to set up an appointment.
I bought over 10 Windows & a sliding glass door. Professional installation & customer service is great too. I had a couple of minor issues & they took care of it in a timely manner. Would recommend & will use them again.
I had windows put in about 6 years ago by Window World. Today, I was taking up my carpet to put new flooring in & the window has been installed incorrectly so the wall & floor around the bottom of the window are ruined. The windows had leaked, without me knowing, & over the course of 6 years had absolutely RUINED my dry wall, studs, insulation, & subfloor. So, today, after finding this out, I called window world because this was obviously their doing. I thought the process would be simple because this was obviously a defect of the window & the warranty is a lifetime warranty. Boy was I WRONG. The first person I spoke to was nice & pleasant & made it sound like I was going to get help! I was pleased. I was waiting for a call back from the general manager. When the general manager called back it was a completely different story. Not only was he RUDE & UNPROFESSIONAL (Ronnie, for anyone who would like to know), but he over talked me, kept interrupting, & was all over probably one of the worst people I could have spoken with. He told me that "it wasn't their fault that the window leaked" & I would have to pay someone $75 to come & assess the damage to deem whether or not it was their fault. I chose not to take the route because he already had stated that it wasn't their fault & I knew I would be paying $75 for lies. He told me the only other option would be to reinstall the window which would cost $250 because the warranty wouldn't cover it. $250 for something that is THEIR fault. I think not. So overall, my recommendation is PLEASE do not waste the thousands of dollars that you will spend with this company just to have to spend more because of THEIR screw up. And as for a general manager, I think Window World could do much better. 10/10 do not recommend. Y'all have a nice day now!
