Review from Heather N.
Published:over 8 years ago
I DO NOT recommend this company to anyone! I have had several issues with them. Here are my complaints:
I needed an emergency replacement garage door, so they came out to inspect. (To their credit, they came out that same day I called, but this is the ONLY good thing they did!) I was then told via phone that they got the specs on my door & would order an exact replacement. They said it'd arrive in approximately 2 weeks. 3 MONTHS (& several phone calls) later they finally came to install the door while I was at work. I came home that night to find a door that was completely different than what I believed was ordered! After speaking with a manager, he admitted he never came to my site so he just ordered the door his field rep suggested. Unbelievable!! When I stated I didn't want to pay for a door I didn't want, I was essentially told there was nothing they could do because the door was "already installed" & it was now my door. Excuse me?! Is this the way you want to do business?!
They also didn't complete the job that day, as they left all the damaged weather stripping from the old door, & also did not install the new rubber seal along the sides of the door. I was told it was "too cold outside" to install them at that time. (This was in MN, but it was above freezing the day they came.)
Since I didn't have the time/budget to deal with buying another (correct) door, I paid a portion of the bill, but did not pay in full since the job was not 100% complete. The company then mailed me several billing statements with interest charges since I had not paid in full within 30 days. I called for each billing statement (5 times) & was told each time that the finance charges would be removed. Yet EACH & EVERY consecutive bill had additional finance charges. This went on for 6 months.
When they finally came to complete the job, they wasted no time & sent me a bill 1 week later asking for payment in full, plus interest. I'm am stilll waiting to speak to management to correct this issue.
My advice--stay FAR away from this company so you don't have to deal with their poor business practices!! You have been warned!!
Garage Door Handbook