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This company is out to squeeze you for money. They will not sell parts to the general public. I have a cracked pane of glass in my door and they will not sell me a replacement so I am on my own. They will send a tech to look, and then return and install the glass. There are 12 screws involved, it couldn't be easier to do yourself ( if you had access to replacement parts!) Zero customer service. Zero help. Wish I could give them Zero stars...
Sprocket broke on my twenty year old garage door opener. I called Hometown Garage Door and they had a technician make an inspection within 1.5 hours. Came the next day to make repairs and Heith did a terrific job! He repaired the broken opener and improved the operation of my other garage door also. I highly recommend this company!
Hometown Garage Door charged me $1,185 for a Wayne Dalton conversion to a standard torsion spring on a double door, a job which should have cost $350-400. I've been suckered!!!
My door failed on Sunday - I couldn't open it electronically or manually. I called on Monday morning and the repair was completed yesterday evening. Not only that but the lady on the phone was very pleasant and Sam who did the repairs was cheerful, efficient, and quick. I highly recommend this company. Jeannie
1. Appt. set for next day. 2. Tech called to confirm. 3. Tech called that previous call took longer, he was running around 30 minutes late. 4. Arrived on time, did the work, advised of probable future needed work, and fixed the external wireless door opener. 5. Fair charge for work and parts. I recommend SAM, sure other techs just as good, but he was ours.
Sam did incredible work. He was efficient and answered some questions that we had and made recommendations for a couple of things that has give us greater peace of mind than we expected. I highly recommend him for his work and work ethic.
the spring broke on our garage door. called hometown Thursday morning and Sam the repair person was there shortly after lunch. very friendly , knowledgeable and efficient. had my door back up and running. thanks so much!!!!!
My installer lied to me when he quoted the door. Was told it included new opener with WiFi controls (belt drive). I compared quotes with 2 other options. Hometown was highest quite but looked like best quality so I went with them. When I got here after installation there was No new door opener installed. Was told it wasn't included in estimate. Shame on me for trusting what installer told. Would have gone with a different supplier.
We were not able to open our garage door either remotely or manually. Contacted Sam with Home Town Garage Doors and he was at our home within 30 minutes! He had, on hand, every part needed to make the repairs and then went over to our son's house and repaired his as well ( this one needed a motherboard replacement)! Sam is extremely knowledgeable & efficient! I would highly recommend him!
The Hometown Garage Door tech arrived June 30 about 6:15 pm; my wife showed him the problem, gave him access to the garage. He looked at the situation, tested it, and got a ladder from his truck. My wife came to get me. When I got to the garage the part (Carriage Assembly) had been installed and the tech was writing up the bill; it took less than 20 min. He never stated a price before doing the job. He gave the bill to my wife without comment. The price was very high; I had figured it would be up to $75.00. We told him MasterCard would be used, and we would call the office the next day. He said no, he would process the payment then. Since we are Senior Citizens (81 and 86) I felt we were being taken advantage of, but our home being in an isolated area, I felt it was no time to argue. I would call the office the next day to challenge the “padded charges” and if necessary dispute the charges with MasterCard. I called Hometown on July 1, at the Johnson City phone number on their web site and left a message with my callback info. On July 5, I talked to Tina & Sam from Hometown who would not discuss a reduced, reasonable price. Sam told me I would not win but would face a $500.00 charge from MasterCard if I lost. I told them that Genie charges $20.99 for the part where they were charging me $96.00, a case of price gouging. I also said that a fuel and travel fee was price gouging. They offered to drop the $25.00 fuel charge, but that is almost insignificant for a charge that should be $75.00 or less. The total price was $246.00, which is more than Lowe’s price for the entire Genie door opener for my door. No resolution reached. I called MasterCard (Bank of America) and the rep described to me the way these people skirt around the rules guiding disputes; he also told me how to avoid such a situation, and that Sam was attempting to bully me by the $500.00 statement. There is no such charge. I can't recommend doing business with these people.
Five weeks ago we contracted this company to fix a malfunctioning a garage door remote. The technician said it was a malfunctioning mother board. She said it would have to be ordered and it usually took about two weeks. That was five weeks ago. A call to the business to find out how much longer, led to a heated discussion that basically said they don't how much longer and I'm lucky because they have people that have been waiting since April. I don't feel lucky. The bill for doing this in a timely matter was just shy of $400. If I would have been told they had no idea how long it would take, I would have investigated other options. I would never recommend this business.
