Review from James W.
Published:almost 6 years ago
The short form is that these guys are first rate. Their office gave me a two hour window when I scheduled the service call a week ago, and the technician called ahead to let us know when he would be there. The technician replaced two pulleys and a cable, checked over the rest of the door, added some foam to improve the seal on one side, and was done in 40 minutes at $115 total. I'm an engineer and I do a lot of my own work, which included installing our heavy insulated steel Clopay doors with all the wind code hardware in 2005. I'm also inclined to question whether a contractor knows what they are doing, having been burned in the past. So, I make a serious evaluation of whether I could do the job better myself, before I hire a contractor. In this case, one of our doors no longer opened smoothly, and on further inspection I found that the wire rope on one side was birds-nested and the pulley didn't look quire right. This was the first time we'd ever had a problem with the doors themselves, so having Angie's List available to check reviews was a major help, as we had never had to call anyone to service the doors until now. I decided to give Tropical Doors a shot, and it worked out well. The technician was punctual, friendly, and straightforward. After only a few minutes he showed me where the pulley was worn out and recommended that this should be a simple repair. No BS, no scary stories. Up to that point I was worried that I had made an installation error thirteen years ago, but it turned out to only be a worn out pulley. He recommended replacing the opposite pulley as well, just to be on the safe side and I agreed. That and replacing the damaged wire rope was all it took. He ran the door up and down a few times to show me that it was back in smooth operation, and noted that he found it to still be sealing well, with only one small section where he added some additional foam. I appreciated the attention to detail and the thorough treatment of the job. And he was in and out in about 40 minutes, and I can't complain one bit about the total cost.
Services Rendered: Garage door cable and pulley repair
Garage Door Handbook