Review from Jacob M
Published:over 3 years ago
Please note that the actual sale and install of the door was great. It is what proceeded that has been an absolute nightmare. We had our doors installed in May of 2021, but the doors were installed with a small dent in them. The workers informed us that this would not be a problem and would simply order a new panel for us. We were then informed that we cannot pay on these doors until the work was complete. After not hearing from the company for several weeks, I called the office and was told by a manager that "We were hoping your doors were on the last truck. Check back with us in a couple weeks and hopefully we will have them in." 2 or 3 weeks later I called again and was told by the receptionist that someone would call later that day. After not hearing back from them for the day, I called the next day and received the same statement. After 2 days or so of not hearing back, I called the company again and when the receptionist said that someone would call me back, I admit that I raised my voice. The receptionist was great and I apologized profusely to him specifically for my attitude. He put me on hold and actually got me a standard error from the District Manager that said "We will call when the panel comes in." I have decided to hold off on calling to see what happens. So far, the only development that we have had is from our financing company, who had the charge pending for so long that they have removed it from our account. Unfortunately, the only way that I think I can resolve this issue is by going through review pages to try and get some kind of response.
TLDR: They WILL NOT communicate with you. Worst customer service on the repair side I have ever seen.
Garage Door Handbook