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Justin rogers is one of the friendliness worker for a install he makes sure he gets the job done correctly.
I came home after work to realize my son had closed our garage door on a fallen flag pole and was off the rails in a couple places. ODC was able to send out an emergency call and the technician arrived within maybe ten minutes and had my garage repaired in another 10-15 minutes. He was very kind, friendly and professional. Thank you guys so much!!
Called them on August 29th at 9:40 a.m. asking for a quote and time for minor repair ($175 -$250). I was told it would be next week, Wed the 6th thru Friday the 8th. I would get a call Tuesday with exact appointment time. Tuesday at 5 p.m. I called to see when I could expect them and was told that the lady who schedules has left for the day but my ticket is on the desk and she would call me today Wednesday the 6th. Here it is Wednesday at 5p.m. and no call. Called them up and and she answered and apparently forgot about the scheduling yet again. Will not use. Very unprofessional and unreliable as a company. This is not acceptable.
I checked with them on a Friday and was given a Monday appointment. Justin came by promptly on the specified Monday and did a wonderful job. He got his tools from the truck and fixed the garage door in a matter of few minutes. He was very proficient on his job. You can tell that he knew what he was doing.
Our garage had a part wear out and the door fell so we couldn't get our cars out. They were very prompt in returning my late night call the next morning, showed up quickly and returned with supplies on time. Great communication and polite staff. We really appreciate their help in our hour of need!
My garage door would catch on something and only go down 3/4 of the way. Called Overhead Door in the morning and received same day service. The repairman was very polite, professional and did and excellent job.
10 Stars if I could! Wonderful, great, and affordable! I was having trouble with my door breaking parts. They came out quick, replaced multiple parts and fixed the garage door. Use this company!
The people are really nice, that's the only reason they're getting 2 stars. I called on a Friday and was told maybe next week, or maybe the week after. I hadn't heard from them by Wednesday so I gave them a call. They sent a guy out the next day. He was really nice and knew how to do his job. Nothing against him. I received the bill yesterday and WOOOOOW!! Be prepared to PAY big time for small repairs. I don't know if it's the economy that we have right now or if it's because of issues within the company but Oh My Goodness! It's NOT a decent amount I can tell you that right now. I am really, absolutely shocked at how much they charged me. Be prepared to PAY.
Bought a new garage door from this company. When it was installed worker claimed I needed a new logic board for the opener. I had a friend (very qualified in repairing this type of equipment) look at it. It was just a loose wire. Called overhead door to report this. They sent out worker again. Even though the opener was working he said it wasn't and I was told if I didn't replace the logic board my warranty on the new door would be void. I kept the logic board and it is not damaged. It cost me an extra $162.30 to replace a good working logic board in order to retain the warranty on my new door. I have used this company in the past for repairs with good service but will never use them again. I will no longer recommend them.
