Review from Marsha M.
Published:about 8 years ago
It was horrible from day one. The installation was subpar. Door gasket was buckled. I complained and the owner replaced it himself but gasket still does not lay flush to the door so essentially it is pretty useless, allowinf insects and elements to go through. Two days after door was installed, it malfunctioned. Since it was the weekend, had a friend look at the door who said the company needed to fix it. Called the company and was told because my friend "worked" on it, that the warranty was voided. Tried to explain that he did not work on it. We just looked at the owner's manual and the door. The serviceperson came to do adjustments and tried to sneakily get me to sign the work order that says that this was a courtesy service and that I would have to pay for any future problems because of my voided warranty. Well the door continued to malfunction (cable jumping out of the spool, door stuck open cockeyed, door opening halfway then closing, etc....) constantly. I had family issues at the time and was flying back and forth to Michigan, and everytime I came back home, I had to deal with a malfunctioning door. The company was really nasty and gave me a hard time on the phone even accused me of sabotaging the door for attention! I went to Costco to complain because it was through Costco, I hired Always Open and Shut Garage Door. Costco said that it was not their responsibility but did help me contact the LiftMaster rep. I also threatened to call the ROC and to put up a sign in front of my house when my door was stuck crooked to alert other people of the company's shoddy workmanship. Then they would grudgingly show up, taking their time and coming with a nasty, hostile attitude, and "temprarily fix" the problem like putting the cable back into the spool, but a short time later, the door malfunctioned again. After much headache and heartache, I finally called Garage Door Repair of Tucson (520-548-9868) which was recommended by a friend. I knew by hiring another company, my "warranty" with Always Open and Shut would be voided. After Garage Door Repair adjusted the springs and changed out the "cheap" rollers, I have had no further problems with my garage door, and it has several years now. I "saved" $300 by going through Costco, and hiring Always Open and Shut but ended up a lot poorer, financially and emotionally. As I have said, the door gasket has never been flushed with the door but with the door itself malfunctioning, it was consided to be a minor problem at the time. PLEASE be aware of the ordeal I went through, and I pray it doesn't happen to you. Marsha Ma
Services Rendered: Had a garage door with opener installed.
Garage Door Handbook