Anonymous Review
Published:about 1 year ago
If I could give Eric 10 stars I would as the service he provided was top notch.
To provide a little background on my scenario - Less than a year ago, we had a new garage motor installed by another company that I won't mention here... Unfortunately, the motor began malfunctioning to the point where we started to notice that it would open and close on its own. One day, as we were backing out of the garage, the door malfunctioned again and closed on our car, damaging the first two panels of the garage door and pushing it off its track (also to note, it was a brand new car that the door closed on, which added more fuel to our frustration). We contacted the original company who installed the motor earlier in the year and they sent a technician to assess the damage and diagnose the problem. The technician basically said that we would need to replace the first two panels of the garage door, costing anywhere from $800+ and all he did was temporarily "jimmy rig" the door shut, not fixing the issue whatsoever.
We contacted Eric for a second opinion and he came out immediately to assess our situation. Within 30 minutes he had the door back on its track, re-calibrated the motor, tightened the motor chain, adjusted the sensors and had it fully operational, without needing to replace any of the paneling on the garage. The door has been operating flawlessly since.
Absolutely top-notch service from Eric and we HIGHLY recommend him for any garage service needs.
Thank you Eric!