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I called overhead door because there was a sticker on the garage door that said they installed it. The reason for calling was I had a broken tension spring and one of the rollers had come off the track. They were very prompt and sent the guy up the next morning, I wish I could remember his name. He was very friendly, and very good at what he does. While he was here, he checked my garage door opener, which had a date in it turns out the garage door opener and springs are over 20 years old. Why he was here he replaced the sprocket, and the bracket that holds the sprocket in the garage door opener that were wore out, I was very glad to hear that he had all the parts on his truck and didn't have to make a special trip back. Because I live in Hamilton Illinois 40 minutes away all that being said he was done with the whole job in about an hour and a half, very quick efficient and friendly. What more could you ask for?
I had OD company install an opener for me. They did a great job and went the extra mile to adjust the existing door. Price was reasonable. Three neighbors on our street have used them. We are all very satisfied with the materials and installs. Brian is very knowledgeable. Highly recommend and is local.
I had Overhead Door install a new garage door about 2 years ago. The quality was fine. Last week, the door started jamming. They sent a technician to my house and he fixed it without any parts or tools in about 5 minutes. He said he was already in town because some woman had backed into her garage door with her car. I was charged $95 for the service call. I understand that there is a flat rate for a service call, but that was ridiculous. He put maybe 2 miles on the vehicle getting to my home, and spent 5 minutes. When I called to explain the situation, I was treated with disrespect. They can have their $95, but they'll never have my business again.
