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I had a issue with my garage door opener. First call to another service said it would be 6 days before they had an opening, no return call from another service. Within two hours of my call to Texoma they showed up and made necessary repairs within 30 minutes. Great customer service.
Called, scheduled,...and waited. Called again on the day they never showed. Left a message and they never bothered to even call me back. Called Eagle Doors instead and he showed up that day and got my door fixed at a reasonable rate. Apparently Texoma Door and Gate doesn't care. Fine!
We have used this company twice to fix our garage door on our rental property this year. They are quick to get out and do the job, however in march 2020 they replaced 1 spring and in October 2020 went out again and then replaced both springs. Kallie sent me an invoice and then I questioned the repair. Why did they replace both springs when they just did 1 in march and she has yet to reply. My husband and i have left voicemails, sent her text and emailed that we would like to understand why both springs were replaced when they said they should last 5 years or so. We have informed her we are trying in good faith to pay this bill however she won't call us back. How do you expect to stay in business if you cannot provide good customer service or return calls to get paid? Please call me so we can take care if this.
$95 for a 5 minute house call. We had an issue with the obstacle sensor on our garage door opener and we called these guys first. Very quick, knowledgeable, and friendly, but the only work they did was re-strip the wire lead going into the garage opener. We've hired quite a few plumbers, A/C techs, carpenters, etc. here in the WF area and we've never been charged anywhere close to that amount for such little work. Didn't even provide a receipt. By contrast, Hall Building Products removed a broken torsion spring and replaced it with two new ones (45 minutes worth of work for two people) and only charged $90 for labor. Recommend calling them first.
I purchased a home last March, and with that, I purchased a home warranty. Of course, one of my garage doors break, and I am forced to use the home warranty service. Choice Home Warranty contacts Texhoma Door and Gate. To cut this short, Texhoma Door and Gate has skipped out on two service call appointments, without so much as a phone call. The person answering their phones is completely unprepared and never calls you back with a resolution to the problem. I was forced to call the home warranty service again today, and they are giving Texhoma Door and Gate a 3rd chance. I'm praying they actually show up this time. After getting the techs there, the problem was diagnosed and taken care of in under 30 minutes
We initially called Overhead Door to repair our garage door opener. Our older garage door opener actually had the "Overhead Door" logo on it. They told us they couldn't even come out to the house (in Wichita Falls) for 6 days. Moreover they stated that they could not work on our older garage door motor because it did not have door safety sensors installed. We called Texhoma Door and Gate. They sent someone later that same afternoon and had it completely fixed and running smoother than before within 24 hours and for $40 less than the quoted price Overhead Door gave us. I will be recommending and calling these guys first from now on.
Texhoma Door & Gate has great customer service. Called early Friday morning asking for a quote. After receiving quote, received a call back in less than an hour stating the parts are available and could install my garage door opener, the same day. (That's awesome) By noon two polite gentleman were installing my garage door opener. Quick and Friendly Service. Look no further they are awesome
I called concerning a cable coming off track on garage door. The gentleman was very knowledgeable, he came within 30 minutes fitting me in before leaving for another job out of town. Within a short time the door was fixed and working great. The rates they charge are very reasonable and the workmanship is great and he was honest. Thank you very, very much for the service.
