Review from Kirk L.
Published:over 3 years ago
I had a great experience with Paul and his crew at Door Serv Pro. I had 2 garage doors that had no garage door openers, and 1 of them had a broken spring.
I emailed Paul, and he replied very quickly. The appointment was scheduled quickly. The installers arrived on time. They were just as friendly as Paul was. They replaced the old "regular" springs on both doors with new torsion springs, and they installed 2 garage door openers.
After they left, I noticed that 1 of the lights was not going out. I emailed Paul, and again got a response within minutes. He had guy come out the next day to replace one of the motors. That installer (different guy) came out and did his thing. Looked like it was working, but by later that day, I could tell the problem with the light still existed. Once again, I emailed Paul, and he replied within minutes... apologizing profusely for the ongoing issue.
He came out himself and looked things over. He scheduled the original installer to come back out and replace the controller on the wall. That did the trick!
All of this took about a week, but Paul was there every step of the way. I cannot say enough about how awesome he is. His crew is great too. I think my technical issue was pretty rare, but Door Serv Pro was there for me. They have AMAZING service. I will 100% recommend them to everyone.