Reviews for Door Serv Pro
Rating
90Google: 5 ⭐BBB: A+BBB AccreditedYelp: 4.5 ⭐Angi: AIs this your business? Claim Here
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Featured Reviews
Review from Steven S.
Published:about 1 year ago
Angi5Great Company Services Rendered: Garage Doors
Review from Jim B.
Published:about 1 year ago
Yelp5Everything about Door Serv Pro was top notch. Derrick came out and installed two new spring coil systems. He was extremely knowledgable and friendly. Thank you!
Anonymous Review
Published:about 1 year ago
Google5Called Door Serv Pro after we started having some issues with our garage door. They were able to send someone out the same day. Our tech Shane M. was great, troubleshooting everything. We needed a new motor and he got it installed and everything working smoothly. We appreciated not only the solid work but communication at the end going over everything.
Anonymous Review
Published:about 1 year ago
Google5Derrick from Door Service Pro was very professional and thorough, extremely courteous and completely knowledgeable about the garage door systems that we required for our replacement project. The quotes we received seem reasonable and we are likely to use the company for the project.
Anonymous Review
Published:about 1 year ago
Google5we were fortunate to have Derrick as our serviceman! he is very knowledgeable and friendly too! he got the door fixed in a timely manner, and pointed out things that need replaced. we were very impressed with his service.
Anonymous Review
Published:about 1 year ago
Google5I've had a few things fixed in regard to my garage door over the last several months, and Door Serv Pro has been great to work with. They're prompt (the first time I first called, the spring had broken on my garage door with my car in the garage, and they were out in a few hours to help me get my car out), professional, and accommodating. Techs Steven, Jerry, and Shane have each been to my house, and they have all been very thorough, clearly knowledgeable, and a genuine pleasure to work with. I've also spoken with Adam on the phone and found him equally pleasant and professional. I recommend Door Serv Pro for anyone in need of garage door services.
Anonymous Review
Published:about 1 year ago
Google5Super quick appointments I called Friday and got an appointment for Monday. Shane was friendly and knowledgeable. Explained everything so it was easy to understand. They were able to fox our garage door same day. Thanks
Anonymous Review
Published:about 1 year ago
Google5Nathan was excellent. You could tell within the first minute that he knows his craft. He was also very pleasant to talk with. His work matched his knowledge; he did a great job. The whole process was very easy.
Anonymous Review
Published:about 1 year ago
Google5Nathan Goodwin was our technician and was extremely professional, polite and knowledgeable. He went above and beyond to correct several problems we were having with our insulated door, that was installed years ago by a different company. Highly recommend...Excellent!
Anonymous Review
Published:about 1 year ago
Google5My old garage door opener stopped working and Door Serv Pro Winchester sent Shane to take care of the problems. He was great - diagnosed the problems, suggested possible solutions, installed a new door opener and explained everything thoroughly. Friendly, knowledgeable and helpful!
Anonymous Review
Published:about 1 year ago
Google5Shane, the technician who worked on our door was fantastic! Very informative, went over all the options and pros and cons clearly and patiently answered questions. The work done was excellent and done quickly. Highly recommend!
Anonymous Review
Published:about 1 year ago
Google5Great experience with Door Serve Pro from the customer service to the payment for service. The response to my call to solicit service was timely and friendly. The scheduling of my appointment was convenient and quick. Nathan and assistant were great and friendly. They patiently provided information regarding the service options as well as answered each question I had. Highly recommend Door Serv Pro for your garage door needs!
Review from Glenn M.
Published:over 1 year ago
Yelp1I used these guys a year ago to repair my Garage door. The young guy that came out was great and he unsold me on a new torsion spring with a warranty. Fast ford a year and the cable on the garage door broke. I called to get service and they told me it would be at no cost because it was under warranty. So a few days later a technician came out and not even there for 5 minutes and he says it going to cost 189.00. My wife told him that it was under warranty and that is when he said that the metal was compromised by urine and he couldn't complete the job. He was charging me because 2 of the rollers came off track. I told him they came off track because the cable broke. Needles to say I did the repairs myself in less than an hour once I got the cables off amazon. I will need a new Garage door at some point but I won't use these guys. I also got a call from Adam the Qc manager stating he wanted to keep my business. I called back left a message with customer service and I have yet to hear from him and it's been about a week and a few days.
Review from Roger E.
Published:over 1 year ago
Yelp2I have 2 garage doors, each with a spring needing replacement. Their website listed one of their services as 'broken spring replacement' and their Yelp listing also listed 'spring installation'. When scheduling, I also clearly told their representative that I wanted existing springs replaced. I was therefore quite surprised that the responding technician told me upon arrival that they don't service doors with spring systems. Instead, he tried to upsell me with a new torsion bar system installation. Yes, the torsion bar systems are superior, but my springs usually last 10-12 years and I wasn't ready to upgrade at this point. I'm not out of any money, but they wasted my time and theirs. I gave 2 stars because they did respond the same day and were polite.
Review from John D.
Published:almost 3 years ago
Yelp5My garage door opener wasn't working properly so I called DoorServPro. They scheduled me quickly, told me when they were going to arrive, told me how much to expect, told me they were on the way, arrived when they said they would. After fixing what turned out to be a relatively minor problem the technician, Cody, checked out the system thoroughly, did some basic maintenance, gave me some great information about keeping things in shape, charged me what had been quoted. I'm happy to recommend them.
Review from Victoria I.
Published:almost 3 years ago
Yelp5We called about an issue with our garage door, and heard back from them within a couple hours. We scheduled an appointment, and received a text when they were on their way. They quickly diagnosed/fixed the problem, and our door is now working perfectly! Great customer service!
Review from Val F.
Published:over 3 years ago
Yelp5Absolute professionals, reasonably priced, and quality work. My garage door was a trac-home piece of garbage that never worked correctly and always had issues. I called Door Serv Pro, got to speak to an actual human, immediately, who got me a price and delivery within 1 hour of my call. Installation was done on time, the door looks and works awesome. If you want it done quickly, reasonably and correctly, these are the people.
Review from Beatrice R.
Published:over 3 years ago
Angi5It went very well. Actually I was thinking there was a problem and I got the owner to the phone and he step me trough. He stayed with me on the phone till I get the phone fixed and sent me photos online and spend time away with his family celebrating a child birthday to help me. Services Rendered: Garage door repair
Review from Kirk L.
Published:almost 4 years ago
Yelp5I had a great experience with Paul and his crew at Door Serv Pro. I had 2 garage doors that had no garage door openers, and 1 of them had a broken spring. I emailed Paul, and he replied very quickly. The appointment was scheduled quickly. The installers arrived on time. They were just as friendly as Paul was. They replaced the old "regular" springs on both doors with new torsion springs, and they installed 2 garage door openers. After they left, I noticed that 1 of the lights was not going out. I emailed Paul, and again got a response within minutes. He had guy come out the next day to replace one of the motors. That installer (different guy) came out and did his thing. Looked like it was working, but by later that day, I could tell the problem with the light still existed. Once again, I emailed Paul, and he replied within minutes... apologizing profusely for the ongoing issue. He came out himself and looked things over. He scheduled the original installer to come back out and replace the controller on the wall. That did the trick! All of this took about a week, but Paul was there every step of the way. I cannot say enough about how awesome he is. His crew is great too. I think my technical issue was pretty rare, but Door Serv Pro was there for me. They have AMAZING service. I will 100% recommend them to everyone.
Review from Karla M.
Published:almost 4 years ago
Yelp5I initially messaged Paul because my garage door wouldn't close and it made so much noise. He sent a young man over the next day and he fixed it! The door closed and he replaced the broken button at no charge. I couldn't believe it. I asked him about the noise, since it seemed the door was just noisy. He explained it was an old door and there was a warp in a section. He explained there was a newer door, same color and identical that I could replace it with. He never tried to sell me on a new door but I was pretty tired of the noise. I placed an order for a new door and within a few days it was installed. I also had a mix up with the HOA but Paul resolved it within hours and my door went up. I'm super happy and 100% recommend Paul for your garage door needs.
Review from Dane C
Published:almost 4 years ago
BBB5When you call the company and the owner answers, his crew is there the next morning, and they are polite, do a great job, and the price is right - you feel like maybe there is hope after all. Great experience, I highly recommend these guys.
Review from Nina A.
Published:over 4 years ago
Yelp5Rarely do I leave a review but for sure this one was necessary. Paul was the best. Answered all of our many questions and was professional in all of our communications. My new door was installed today and it's absolutely beautiful. We are so pleased with our new garage door. The installers were super nice and professional. From the beginning of my first email to Paul to the actual end of the install was absolutely great. I can't say enough good stuff about these folks. Their price was great, service was great and it's an absolutely beautiful door. If you're on the fence about using doorservepro just do it. You won't be sorry.
Review from David L.
Published:almost 5 years ago
Yelp5Worked with Paul in scheduling and setting up the install. He spent a lot of time answering all my questions and with a great attitude. Install went great, door works good. Couldn't have asked for a better experience.