Review from John D.
Published:over 2 years ago
Called Door Systems Worcester (formerly ****** Overhead Door) on 4/26/22 to repair a damaged garage door originally installed by the company. I was informed that since a panel of the door had to be replaced, a salesperson would have to look at the door and provide an estimate. The salesperson was 30 minutes late for the appointment on 4/28/22, looked at the door and immediately informed me they could not repair the door since they were not an authorized distributor for the manufacturer (******) and could not get parts.From Door Systems Worcester website: We also supply other major garage door brands as ***********************, Clopay Door, Amarr and ****** Overhead Doors. No matter the garage door brand you have, we can give you an after-sale service to replace a damage section or any part of hardware.Door Systems Worcester is not listed as an authorized distributor on the ****** Company website. They did not ask which brand of door I had (or check their own records from the original installation) and did not inform me they could not repair certain brands. It made no sense for them to make a sales appointment for this repair. Potential customers need to be aware of this business practice. At best, it is an extraordinary level of administrative ineptitude. At worst, it is an attempt to convert what should be a routine repair into a new door sale.
Garage Door Handbook