Anonymous Review
Published:over 3 years ago
Very professional from start to finish, I would definitely recommend, especially if you have an odd installation like mine.
I have an old detached garage that was converted to a potting shed, that I wanted back as a garage. It was especially tricky, as the garage floor was on a slope, and the original opening had been enclosed, so it would would need to be roughed in. There were also a couple beams in the area where the opener would be installed that might be in the way.
Dave F., the sales manager had a great grasp of the challenges and indicated that they could do the entire job including rough-in, door and opener. I was especially impressed when he recommended that they could install overhead rails that go on a slant that followed the slope in the floor, to maintain clearance with the top of the car.
I got 3 other quotes, and none of them would do the complete job or offered the custom installation required. Two of them never even looked in the garage, and one was better, but referred me to a separate contractor for the rough-in. They were all price competitive, except for one that was 4x higher than the rest (the Costco buying program, ugh).
The install was delayed a couple of weeks due to installer illness, which is understandable during December. They were good at letting me know about the delay a day ahead of time.
Greg S. was the installer and he showed up right on time, wore a mask while we talked and did a great job on the rough-in and installation. It was pretty tricky, as he had to fit the garage door opener rail under one beam, then over the other beam. It was a tight fit, but he made it work. It was a beautiful job.
Tina takes care of the billing and did a good job of taking the deposit and sending the final bill. This was all done by phone/credit card to save time. There was one small problem with the final bill, which was quickly resolved.
I've had the door for about a month and am very happy with it. I recently mentioned to Dave F, that since it's a detached garage it would be nice to have an outside keypad, and he was good enough to drop one off recently. Again he went above and beyond in service.
Thanks again.