Review from Crystal K.
Published:about 11 years ago
When our garage door broke, I called Tom based on a recommendation from a neighbor who recently had him out to service her garage door. When I called, he answered and set up an appointment for the next day. (I didn't ask for a same day appointment). He arrived on time and immediately diagnosed the problem, told me what was necessary to fix it and told me the price before he started work. He replaced the one cable that was broken, the bracket to which it attached which was rusted and recommended that the same replacements be made on the other side of the door as they were severely rusted and were likely to break as well. It was apparent on my own visual inspection that this was the case and so I authorized the repair. It turns out that we had also damaged our motor trying to get the door up when it was broken and the motor would time out after the pulley had only moved a foot and would then reverse, making it impossible to get the garage door up or down. He first tried making adjustments to the motor to try to fix the problem and showed me how this was done, but that didn't work so he recommended replacing the motor. While I wasn't expecting this, I feel like we got a fair price on the motor because the same day I got an Angie's list promotional and quot;dealand quot; email about another garage door repair outfit offering the same lift model for $40 more. I should say that the motor had been showing signs of an electrical problem before the door broke so it didn't surprise me that our overstressing the motor during the breakdown could have exacerbated the preexisting issue, leading to the need for replacement. He also gave me advice on maintenance of the rollers and the cables and didn't try to sell me additional products or services even when I asked him his opinion about the condition of other features of the garage door and moving parts that I thought might require work. He also made sure I had the warranty information for the new motor before he left. Overall, I'm quite satisfied that he did a good job at a fair price.
Services Rendered: Replaced rusted/broken cables and brackets on garage door; installed new garage door lift motor
Garage Door Handbook