Review from S A M.
Published:over 9 years ago
When we called around, looking for quotes for what we knew was a coupler replacement, well-known companies would not offer quotes over the phone. Try as I might, I could not get even one of the ladies at the big companies to state a ball-park figure and some actually acted as though they did not understand what I asked. They kept saying the technician would come out and assess the job and give us a quote on the spot. The ladies of these larger garage companies told me that if we decided to have the work done, we would not have to "pay" a trip charge, but if we did not have the work done, we would have to pay a trip charge of upwards of $50. Deciding this was just a racket to get money from a customer no matter what the customer decided to do after engaging one of them (without knowing beforehand about how much one might have to pay so one could budget for the repair), I decided to try other companies, many of whom did not answer the phone or wanted me to leave a call-back number. I did not want to leave a call-back number because my time is limited and I wanted the door fixed as soon as possible. I decided to try smaller companies and happened upon one whose representative stated the company did not work on residential garage doors but recommended a man who did and who formerly worked for them, named Leon Yoder. The representative gave me his number and I called. Mr. Yoder himself immediately answered, gave me a trip charge and a parts price (for the repair if in fact it was a needed coupler), said he had the part needed, and said he was available the following afternoon. I agreed to the appointment because he (1) answered the phone immediately, (2) was not afraid to discuss total price (if it was in fact a needed coupler) over the phone, and (3) could come out the very next day to do the repair. Mr. Yoder was prompt, friendly, and not personally threatening (important to me if I am home alone when the repair person comes). He said he has been working on garage doors since 1982 and can install or repair any of them, all of which have their good points and sometimes need repair. Mr. Yoder is a perfectionist, which I appreciated, and made sure our garage door was fixed and quieter before he left. I highly recommend him and will use him if we ever again need any sort of garage door service.
Services Rendered: Mr. Yoder repaired one of our Genie Pro Screw Drive garage door openers, which was no longer opening the garage door. He replaced a worn coupler so that the worm (screw) and motor were once again engaged and the opener could lift the garage door. He also installed the little bumper needed right in front of the coupler and arranged for us to get a needed new limit switch. Mr. Yoder performed a general garage door tune-up, lubricating rollers and hinges and adjusting door tracks and checking electronic eyes. When he left, the garage doors performed perfectly. His work did not take long.
Garage Door Handbook